Silver Spring, Maryland, United States

Customer Care Representative

Posted over 1 month ago

Job Description

Customer Service
Position Type
Job Location
11900 Bournefield Way, Suite 150Silver Spring, Maryland
Tracking Code


We are a values driven organization putting Relationships FIRST. EagleBank is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our community. EagleBank (NASDAQ - EGBN) was founded to meet the financial needs of local business owners in Maryland, Washington DC, and Northern Virginia. With genuine connections, we provide custom financial solutions, local decision-making, and a deeply-rooted dedication to the community.


The Customer Care Representative delivers support and assistance to business and consumer customers calling about Online Banking, Mobile Banking, VISA debit cards, Consumer Lending and limited Deposit Services providing them with consistent outstanding customer service, accurate information and timely response to promote customer satisfaction and retention. Also handles incoming calls to the main number of the Bank and transfers the callers to the correct source within the Bank. Also handles outgoing calls to debit card customers with suspicious transaction activity to assess if transaction activity was legitimate. Also handles incoming calls from Branch employees needing assistance to execute some debit card and online banking processes in support of customer service.


  • High School Diploma or equivalent.
  • 2 years of inbound call center experience; in a financial institution preferred
  • General knowledge of banking products and services, particularly electronic banking services.
  • Solid understanding of computers and browser functionalities
  • Ability to view situations from a customers vantage point and deliver a friendly, empathetic communication style by telephone.
  • General knowledge of MS Office.


  • Previous electronic banking experience or knowledge.
  • Bank core system experience.
  • Brower based applications and servers.


EagleBank is committed to being a workplace of inclusion, equity, respect, and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one anothers experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Throughout your EagleBank career, our commitment is to provide you with a variety of competitive benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships.

We understand the need to be creative and flexible when it comes to telecommuting and other alternative work arrangements. This position is eligible for our hybrid remote work program which allows employees to work remotely two days a week. This position has flexibility in choosing which two days, in addition to Wednesday, will be worked in the Silver Spring, MD office.

Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you arent hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.

Required Experience