Customer Sales Agent

We are looking for experienced, driven Licensed Health Insurance Agents to join our new direct to consumer inbound call center as Customer Sales Agents. This is a telesales position.

Responsibilities include but are not limited to:

• Provide exceptional service and insurance solutions to new and current customers seeking Medicare health coverage.
• Provide superior customer support via phone, email, or face-to-face communication in a timely and accurate manner.
• Identify customer needs through active listening and find appropriate product and service solutions to meet customer needs.
• Provide call back and follow up calls as needed.
• Complete coverage applications for clients during sales calls and/or appointments.
• Meet all production and quality standards. Complete all required training classes.
• Work closely with Customer Service team and transfer calls as needed.
• Assist with training new team members as needed.

Qualifications include:

• High School Diploma or GED required. Associates Degree plus.
• Health insurance license in PA required.
• Minimum of 2 years call center experience preferred.
• Office experience a plus.
• Knowledge of the insurance industry is helpful, particularly Medicare.
• Excellent written and verbal communication skills, especially over the phone.
• Experience with Microsoft Office required. PC skills are required.