Centers Health Care

Bronx, NY

Customer Service- Bilingual English / Spanish

Posted over 1 month ago

Job Description

Customer Service Representative

Amazing Home Care is actively seeking a motivated and experienced Full-Time Customer Service Representative. The ideal candidate will have excellent social skills and be fluent in both English and Spanish.

DUTIES:

  • Handle customer inquiries by phone and email effectively and efficiently
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into the system, and update existing customer information
  • Process forms, applications, and qualifications.
  • Identify and escalate priority issues as they become relevant
  • Follow up on customer calls where necessary
  • Document all call information according to standard operating procedures

QUALIFICATIONS:

  • 1+ years in a customer service environment
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Word and Excel
  • Strong understanding of medical terminology
  • Problem analysis and problem-solving capability
  • Attention to detail
  • Thrive in a fast-paced environment
  • Must be able to work as a team member
  • Bilingual English/Spanish
AHC
35129881

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