Customer Service Representative - Care (Work From Home)
The CVS Pharmacy Benefit Manager division of CVS Health, is hiring 100s of qualified individuals across each of our Care locations, the time to apply is now!
Are you interested in a flexible work schedule and live within 75 miles of Orlando, FL? An opportunity where you can balance priorities in and outside of work while helping people on their path to better health? If so, consider a role at CVS Health, a Fortune 4 company. We are currently hiring Customer Care support teams for the Pharmacy Benefit Manager (PBM) division of CVS Health.
In this role, you will be assisting members with their pharmacy benefit plans. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our customers better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience.
We have a comprehensive training program to ensure your success on the team. This includes onsite training of up to 6 weeks. In response to COVID-19, we offer an onsite work environment that is in full compliance with CDC guidelines as well as changing state and local mandates. Safety precautions include but are not limited to: maintaining social distancing, sanitizing stations, and facemask requirements for non-fully vaccinated colleagues.
We offer Work from Home flexibility if you meet standards. Work from Home qualifications include but are not limited to maintaining your own internet with approved speed requirements and a secure workspace free from distractions. Adherence to HIPAA and governmental compliance is required in this role.
Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules ranging from 30-40 hours per week. Days off and hours may vary, though you will have a set schedule. Site hours are 7am-11pm local time, open 7 days per week.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-range of supplemental benefits and discount programs. We offer a complete PTO package for full time colleagues including 10 paid company holidays.
Our application process is 2 simple steps:
1. Apply online
2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position
1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
Computer proficiency in Windows-based applications
Self-directed and the ability to problem solve in a positive, productive manner
Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
Reliability and compliance with scheduling standards
Strong analytical skills with the ability to evaluate, develop, and deliver alternative courses of action
Ability to exhibit patience and empathy and express assurance and confidence
Strong customer service skills, including courteous telephone etiquette and professionalism
Strong oral, interpersonal and communication skills
6 months experience working in a call center or healthcare related field
Healthcare certification (ex: Med Assistant) a plus
Experience providing elder care, being a primary caregiver, or volunteer work within the community
Previous Work From Home experience a plus
Bilingual Spanish speaking is a plus
Verifiable High School diploma, GED, or equivalent
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.