Customer Service Representative - Outbound
CVS Health, a Fortune Five company located in Monroeville, PA is hiring Customer Service Representatives for our Outbound Team! The responsibilities of a Customer Service Representative - Outbound are to communicate with healthcare professionals to obtain patient prescription information, with patients to determine and coordinate individual prescription needs and with team members to resolve issues relating to patient orders. Also, partnering with pharmacists to make outbound calls to healthcare professionals to obtain clarification on prescription orders as well as calling CVS retail locations for prescription transfers.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a comprehensive list of supplemental list of benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.
Our application process is 2 simple steps:
1. Apply on line
2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position
- One year of Customer Service experience
- Six months of high volume customer service experience working in Windows, Microsoft or another application
- Prior Healthcare experience with benefits, insurance, prescriptions
- Telephonic customer service experience
Verifiable High School diploma or GED is required
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.