CVS Health

Customer Service Representative- Work from Home

Posted 19 days ago

Job Description

Job Description
This is a full time, work from home position.

We are currently recruiting top talent for our next class of Customer Service Representatives (CSR) in our Medicare Customer Service group. Aetna Medicare Customer Service delivers innovative, proactive and compassionate service that exceeds our members expectations. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people.

* Customer Service Representatives answer inquiries from our Medicare Advantage members via inbound calls, internet inquiries, and written correspondence.
* CSRs must be able to deal compassionately with Medicare beneficiaries on a one-on-one basis and focus on their needs through careful listening and patience.
* CSRs participate in ongoing training and engage in self-development.
* The CSR must be able to work independently, honor commitments to our members, and collaborate with team members to create a remarkable member experience.
* The position requires the ability to efficiently navigate multiple systems while resolving complex issues as advocates for our members.
* Passion for providing exceptional customer service, effective verbal and written communication skills, and willingness to adapt to a changing environment are critical to success in this role.
* Prior experience providing customer service to the senior population, knowledge of medical terminology, or experience with health insurance plans is preferred.

Required Qualifications
1-2 Customer Service experience

Preferred Qualifications
Bilingual proficiency in Spanish is highly desirable.

High School diploma, G.E.D. or equivalent experience

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.