Customer Service Representative, Work from Home, U.S. Based

About OnProcess Technology

OnProcess Technology is a business optimization specialist for the post-sale value chain, digitizing and streamlining service and supply chain processes.

We are a trusted advisor to many of the world’s leading technology, medical device, wireless, broadband, manufacturing, and logistics companies. Providing services in 26 languages and operating in seven global facilities, OnProcess delivers a follow the sun model, with global headquarters in the greater Boston area.

What we offer

• GREAT Medical and Dental benefits, paid time off, retirement savings plans, flexible spending, company sponsored Employment Assistance Program and professional development.
• Competitive salary and growth opportunities!
• No commute! Work life balance! Work from the comforts of your home!
• Great Employee Referral Bonus!
• Fun work from home culture with opportunities to work as a team.

About the Position

We are looking for several full-time, temp. to perm, work from home customer service/bilingual Spanish/English professionals to help us ensure a positive and supportive experience for our participants. Available shift times vary, with some including evenings and weekends. Training is a day shift model. This is an amazing opportunity- all from the comfort of your home!

What you will do:

• Reverse Logistics and/or Customer Experience Programs
• Scripted, repetitive communications with clients
• Answer inbound or outbound communications
• Scheduling and calendaring
• Build/process orders
• Dispatch Techs and/or parts
• Perform Triage and quota management
• Support Company processes through professional communications
• Update the Company database with all appropriate information
• Support all quality assurance efforts and Program criteria.
• Resolve customer complaints and escalations
• Complete all the required date entry

What we look for

•  Previous customer service experience within a call center preferred
• Trouble shooting ability
• Availability to interview virtually
•  Previous technical experience and experience in supply chain management or similar field
• Attention to detail, accuracy and multi-tasking skills
•  Strong written, verbal and interpersonal communication skills
• Meet certification requirements and ability to maintain confidentiality
• Ability to understand and utilize a database and Microsoft Office programs
• High School Diploma or equivalent
• Entry level or mid-level opportunities available
• Bilingual Spanish/English a plus

Locations

We welcome applicants from all over the U.S.  Preferences include: FL, GA, TX or NC

Computer Requirements

• Operating System: Windows 7/Mac 10.1 or better
• CPU: Intel i5 2xxx series or better with integrated HD Graphics 2000 series or better
• Graphics: Direct X 10.0 compatible, 512 Mb minimum graphics memory
• Ram: 2 Gb RAM minimum
• Minimum internet bandwidth of 20MB download and 5MB upload
• Hard wired internet connection, within 25 feet of network jack

WORK ENVIRONMENT / Virtual Home

• Daily operation of various office based equipment:  telephone & voice mail operating system. Desktop/laptop computer, e-mail system
• May be required to sit or stand (presentations/meetings) for extended periods of time
• May spend extended periods operating desktop computer, requiring hand-eye coordination and finger dexterity; and communicating on the computer, webcam, telephone and in writing
• Light lifting of paperwork, folders or other general record keeping materials
• Distraction free office or space
• New hires will need own computer to start; necessary equipment will be sent