Customer Service Representative

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman were growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. Were looking for a friendly and outgoing office professional for our fast-paced office environment.

Mr. Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job you get a career you can be proud of, and the support of industry-leading software and business systems.

Why Youll Want to Join Our Team

Here are just a few of the benefits youll receive when joining the Mr. Handyman team.

• Competitive pay
• Advancement and growth opportunities
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• Flexibility with hours so you can take care of lifes important events
• And so much more

Your Responsibilities as an Office Professional

As an Office Professional, you'll play a key role in ensuring seamless communication and organization, contributing to the success of our Service Professionals.

• Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers - Youll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers - Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

How Well Measure Performance

Here are some key performance metrics for your role.

• Quality of Work - Our value comes from meeting and exceeding our customers expectations at every touch point.
• Efficiently Managing Leads - Timely and effective handling of inbound and outbound customer communications.
• Customer Satisfaction Metrics - Regular assessment of customer feedback and satisfaction scores.
• Schedule Management - Efficient organization of work schedules for Service Professionals.
• Adherence to Mr. Handyman Way - Consistent application of our repeatable process for delivering exceptional customer experiences.

What We Want From You

• Culture Alignment - We thrive on a team that shares our values of integrity, excellence, and dedication. We're looking for individuals who can seamlessly integrate into our positive and collaborative work culture.
• Rockstar Attitude - We seek individuals who are not just employees but enthusiasts-those who bring passion, dedication, and a proactive attitude to their work. We believe in fostering an environment where every team member can shine.
• Bought into the Vision - We want individuals who understand and embrace our vision of providing exceptional service and creating lifelong customers. Your commitment to our mission is crucial for your success and the success of our team.

To Succeed in this Role:

In addition to aligning with our culture and vision, success in this role requires:

• Excellent communication and interpersonal skills - You'll be the bridge between our customers and the team, so effective communication is key.
• Strong organizational skills - Managing schedules and prioritizing tasks efficiently is fundamental to providing top-notch customer service.
• Problem-solving abilities - Your role involves effective conflict resolution, particularly when customers reach out with concerns about their homes. Your ability to navigate and resolve issues is crucial.
• Customer service expertise - Engaging with customers, collecting feedback, and ensuring satisfaction are integral parts of your role.
• Technological proficiency - A clear understanding of and ability to use technology, including software and communication tools, is essential in our fast-paced environment.
• Documentation skills - Following our established process, the Mr. Handyman Way, involves clear documentation. Attention to detail in recording customer needs is crucial for success.
• Previous experience in a customer service role - While not mandatory, prior experience in customer service can be an asset in adapting quickly to our processes and customer expectations.
• Familiarity with the construction industry (optional) - While not required, familiarity with the construction industry can be advantageous.

Still with us? Great!

Pay:

We prioritize your well-being and growth. As a valued member of our team, you can expect a pay range for this position that is between $15.00 and $20.00 an hour, depending on your experience in customer service and proficiency with software and technology.

We are committed to building the best handyman team in the Bluegrass and want you to feel empowered and well-cared for as part of that journey.

If you're ready to contribute your best and be a part of our exceptional team, APPLY TODAY!

Should you meet the requirements for the position, our system will schedule you for an interview immediately.

Thank you for considering joining the Mr. Handyman team!

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.