Customer Service Specialist

Arizona State University

Customer Service Specialist

Campus: Tempe

JR106234

End Date: May 30, 2025

Department Statement:

Arizona State University’s (ASU) Parking and Transportation Services (PTS) mission is to provide access solutions and promote sustainable transportation for students and employees. PTS strives to balance the parking and campus access needs of a public research university. PTS encourages the ASU community—including students, faculty, and staff—to choose sustainable transportation options, such as: Bicycling, walking, carpooling, bus transit, light rail, vanpool, and free intercampus shuttles.

Apply before 11:59 PM Arizona time the day before the posted End Date.

Job Description:

This position serves as a primary point of contact for Parking and Transit Services at West Campus, providing front-line customer support in a solo office setting. The role requires strong communication skills to clearly explain policies, procedures, and services to a diverse group of internal and external clients. Responsibilities include handling financial transactions, maintaining accurate records, performing minor equipment upkeep, and resolving customer issues with professionalism and efficiency. The ideal candidate is adaptable, detail-oriented, and capable of working independently while delivering high-quality service in a fast-paced environment.

Hourly pay rate for this position is $20.00 per hour.

Applicant must be eligible to work in the United States; ASU Parking and Transit Services will not be a sponsor for this position. 

Essential Duties:

• Communicate effectively with internal and external customers in a professional, courteous, and positive manner.
• Provide detailed information regarding Parking and Transit Services, including policies, procedures, and services.
• Manage customer transactions, including processing payments via digital and electronic systems (e.g., AIMS, Salesforce, Amano One, ParkMobile).
• Reconcile and balance cash drawers and receipts, ensuring accurate reporting. Monitor equipment and facilities, including performing minor cleaning, maintenance, and light repairs in public areas.
• Track and escalate issues to supervisors or appropriate teams for resolution as needed.
• Manage and resolve customer complaints and concerns, applying knowledge of parking systems, regulations, and self-service tools.
• Adjust priorities quickly to address high-volume or special-event periods, providing responsive customer service.
• Assist with activity reports, logs, and other documentation related to operations and case management. Support continuous improvement of customer-facing processes to ensure efficient, high-quality service delivery.
• Promote sustainability efforts within Parking and Transit Services, encouraging customers to adopt eco-friendly behaviors.

Desired Qualifications:

• Experience with parking management systems and software such as AIMS, Salesforce, Workday, and ParkMobile.
• Demonstrated success in resolving customer service issues in a high-volume or fast-paced environment. Familiarity with conflict resolution techniques and de-escalation strategies in customer-facing roles.
• Experience promoting or supporting sustainability practices within an organization.

Working Environment:

• Work is performed in an office setting with some outdoor exposure, subject to extreme weather conditions (hot summers and cold winters).
• Frequent bending, reaching, lifting, and moving items up to 25 pounds.
• Requires extended periods of sitting, standing, and walking, as well as repetitive motions using a computer and other equipment.
• Ability to adapt to shifting priorities, resolve conflicts, and perform routine office tasks effectively.

Minimum Qualifications:

High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Instructions to Apply

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$6969.htmld

To be considered, your application must include all of the following attachments: 

Cover letter

Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement 

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. 

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report 

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. 

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement 

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement 

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

About Arizona State University

Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.

To view full description or to apply please click this link:

https://asu.wd1.myworkdayjobs.com/en-US/ASUStaffCareers/details/Customer-Service-Specialist_JR106234-1?q=jr106234