Pinal County

Florence, Arizona, United States

Customer Service Supervisor (Department Promotion Only)

Posted over 1 month ago

Job Description

Overall Job Objective

Description





COMMUNITY DEVELOPMENT

Do you want to contribute to a collaborative department that works with the community to shape our future, from neighborhoods, to employment, to commercial centers, in one of the fastest growing areas in the country? We are seeking an experienced, motivated, highly qualified, and creative professional whose strong interpersonal skills and ability to work with the public will help advance our department's goals of promoting economic vitality and adaptability in a fast paced and challenging environment.

The Community Development Department is comprised of six divisions: Customer Service One Stop Shop, Planning, Engineering, Building Safety, Aquifer Protection, and Code Compliance. The objective for the Community Development Department's is to guide the development of the County through effective measures of planning, design review, construction plan approval, code compliance, and environmental health to preserve and enhance the quality of life for the residents of Pinal County.

  • An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work Life Balance.
  • Paid Vacation And Sick Leave
    1. 15 Vacation Days Accrued Annually Starting Day One
      • After Three (3) Years of Service 18 Vacation Days Accrued Annually
      • After Five (5) Years of Service 20 Vacation Days Accrued Annually
    2. Ten Paid Holidays + One Paid Floating Holiday to Use as You Wish
    3. 13 Sick Leave Days Accrued Annually Starting Day One
    4. Paid Sabbaticals Every Five (5) Years
      1. Two Week Sabbatical After Five Years of Continuous Service
      2. Three Week Sabbatical After Ten Years of Continuous Service
      3. Four Week Sabbatical After Fifteen Years of Continuous Service
      4. Four Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
      5. Comprehensive Wellness Program
        1. Quarterly Wellness Challenges
        2. Vision Exams and Optometry Events Onsite
        3. Vaccination Clinics
        4. Onsite Mammogram and Prostate Screening Events
        5. Skin Cancer Screening Events Onsite
        6. Biometrics and Health Screening Events Onsite
        7. Financial Health and Retirement Planning Events Onsite & Online
        8. Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
        9. Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!
        10. Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From
          1. Some Medical Plans with Zero Employee Premium Cost
          2. Dental and Vision Plans
          3. Tuition Reimbursement Program
          4. Alternative Work Schedules
          5. Telehealth
          6. Qualified Employer for the Public Service Loan Forgiveness Program through the Dept of Education
          7. Employee Assistance
          8. Program with Ongoing Training & Development Options
          9. Civil Service Leave
          10. VanPool Options
          11. Short-Term Disability - Employer Paid
          12. Basic Life Insurance - Employer Paid
          13. Flexible Spending Accounts for Dependent Care and Medical Expenses
          14. Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance

          Plus, work with an amazing team of people who are committed to making Pinal County a great place for its citizens and its employee


          JOB SUMMARY
          Supervise the day to day operations and customer service permitting activities of the One Stop Shop (OSS) program, oversee fee collections for Community Development, Public Works, and Air Quality, and serve as the backup Ombudsman for the Community Development Department by assisting citizens and applicants with various issues in addition to guiding them through the development approval process under general supervision.
          Example of Duties

          Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.

          TYPICAL CLASSIFICATION ESSENTIAL DUTIES:
          • Supervise the customer service counter, respond to inquiries, evaluate requests, resolve complaints, provide information, and collect fees for services.
          • Evaluate services provided and recommend operational improvements to the manager.
          • Supervise and schedule staff, assign projects and duties, meet regularly with staff to discuss and resolve workload and technical issues, review project work, monitor operations, assure project deadlines and performance standards are met.
          • Oversee fee collections for Air Quality, Building Safety, Environmental Health, Hearing Office, Community Development, Public Works, and Impact Fee Program, review revenue receipts, and reconcile bank deposits.
          • Track and report financial and operational performance data, review technical documents and other records to evaluate data quality and accuracy, and identify and correct errors and inconsistencies in documents and reports.
          • Provide educational assistance to applicants regarding the process for evaluating and approving proposed development projects.
          • Act as an advocate for fairness and as a source of information and referral, aid in answering individuals questions, and assist in the resolution of concerns and critical situations.
          • Monitor, coordinate, and provide training for the Customer Service staff to ensure consistency in the execution of development application processes and systems, including electronic submittals.
          • Act as a neutral and impartial party in resolving dispute resolutions that may arise.
          • Evaluate internal and external processes and workflows to identify and assist with minimizing obstacles.
          • Promote and adhere to the workplace values of accountability, commitment, and teamwork to help enrich lives beyond expectation.
          • Maintain absolute confidentiality of work-related issues, customer records and restricted County information.
          • Perform other related duties as required.
          Minimum Requirements

          MINIMUM REQUIREMENTS TO PERFORM WORK:
          • Associates degree in Business or Public Administration, or a related field.
          • Three (3) years of customer service, accounting and computer experience of which one year of experience must be in a lead or supervisory capacity.
          • Valid Drivers License and Arizona State Drivers License within 30 days of hire.
          • Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.
          Supplemental Information

          Knowledge, Skills and Abilities:
          • Knowledge of Federal, state, and regional rules, regulations, and accountability standards governing development services.
          • Knowledge of principles and methods of application permitting and plan review.
          • Knowledge of regional building codes and ordinances, property descriptions, and zoning standards.
          • Knowledge of business and personal computers and standard software applications.
          • Knowledge of principles of record keeping and records management.
          • Skill in applying relevant Federal, state, and regional rules, regulations, and accountability standards governing development services.
          • Skill in compiling and analyzing data, preparing and maintaining accurate records, and generating reports.
          • Ability to assess and prioritize multiple tasks, projects, and demands.
          • Ability to plan and coordinate the work of others.
          • Ability to monitor and control the confidentiality of files and reports.
          • Ability to analyze customer service issues, evaluate alternatives, and develop recommendations for solving problems.

          PHYSICAL DEMANDS:
          The work requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The work also requires the ability to finger, perform repetitive motion, stand, hear, speak, walk, operate motor vehicles and demonstrate mental and visual acuity.

          WORK ENVIRONMENT:
          Work is performed in an office environment and may periodically have unpredictable requirements or demands.

          Notice to Applicant:
          We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and treating others with respect. If these values are not demonstrated throughout the application and interview process we reserve the right to remove your candidacy from consideration and may impact your future Pinal County applications.

          This is an internal promotion opportunity for current employees of the Development Services department only. You must be a current employee to be considered for this position

          The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.

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