Peak Vista Community Health Centers

Colorado Springs, CO

Dental Customer Service Center Agent

Posted 20 days ago

Job Description

Title: Dental Customer Service Center Agent
ID: 1/18-5034,5628
Department Location: 3205/3207 N. Academy, Colorado Springs, CO 80917
Category: Administrative / Clerical / Skill Trades

Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services to include medical, dental and behavioral health throughout 27 outpatient health centers within El Paso, Teller, Lincoln, Adams, Elbert and Kit Carson counties. We deliver care with our strong Hospitality culture. Our organization has over 950 employees and serves more than 94,000 patients annually in the Pikes Peak and East Central regions of Colorado. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Compensation (Pay): $13.61 to $15.66 based on experience.
Summary of Benefits: https://www.peakvista.org/careers/employee-benefits-guide

Job Summary: The Dental Customer Service Agent is responsible for providing excellent, compassionate, and empathetic customer service to each unique individual calling Peak Vista through one-call resolutions.


Essential Duties and Responsibilities

  • Provides customer service, Dental Customer Service Agent must demonstrate Peak Vista's Core Values in order to reinforce Peak Vista's mission and fully assist our callers.
  • Follows in accordance with all P&P involving patient information regulations (HIPPA) and of on-going dental clinic specific center regulations.
  • Asks probing questions to attempt to complete a one call resolution model by, verifying demographics, insurance coverage, and continue to schedule appropriate dental appointments.
  • Schedules/cancels, appropriate appointments for all Peak Vista's Dental Health Centers.
  • Proficient with all programs including; Nextgen, SharePoint, DeskTop Reference, Cisco Finesse Phone, Microsoft programs, and Dentrix.
  • All reference materials must be used to the best of their abilities in order to perform their employment tasks.
  • Promotes and demonstrates the mission, vision, and Core Values of Peak Vista.
  • Develops and maintains good working relationships with all departments, the management team, medical staff, and leadership.
  • Embraces cultural diversity amongst ourselves and our community.
  • Responsible for the human, financial, and material resources as well as data and information entrusted to us.
  • Strives to deliver the best outcomes and highest quality service.
  • Demonstrates knowledge of and adherence to the Compliance Plan and conflict of interest requirements.
  • Enhances the effectiveness; efficiency and productivity of the department by contributing to, and participating in, departmental performance improvement goals.
  • Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spanish bilingual preferred.

Education/Experience:

Education: High school diploma or equivalent education.

Work Experience: Minimum of two years in a customer service environment preferred. One year in a call center environment and experience with appointment scheduling preferred.

Computer Skills: Basic ability to access the intra/internet to manage timecard, review policies and procedures, and read company communications; use e-mail to communicate with co-workers, leadership, and other departments; enter and correct data, modify a workbook, format a worksheet, and use printing functions; create a simple presentation in PowerPoint, run it, and print it

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 20 pounds.

???????

*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.
**PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employees I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com