Director, Project Management

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

• Hybrid People Leaders: must reside in AZ, required to be onsite at least once per week

• Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month

• Onsite: daily onsite requirement based on the essential functions of the job

• Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per month.

This position requires work and residency within the state of AZ.

PURPOSE OF THE JOB

Lead the development and execution of a best-in-class project management department, ensuring strategic portfolio projects meet their objectives, stay within budget, increase organizational value and deliver on-time. Manage, mentor and elevate engagement of the project managers, fostering an environment of empowerment and accountability. Use innovation including artificial intelligence, machine learning and/or agents to simplify work processes and reporting, continuing to look to maximize efficiency and effectiveness. Collaborate across all areas of the organization, building trust with leaders to achieve successful project outcomes. Provide timely and accurate reporting at all levels of the organization with competency for details. Proactively address project issues and report challenges and resolution as needed.

QUALIFICATIONS

REQUIRED QUALIFICATIONS

1. Required Work Experience

5 years of experience leading enterprise transformation or material change initiatives in technology and/or business organizations.

3 years of supervisory or management experience

2. Required Education

Associates degree in business, Project Management, Information Technology or related field.

3. Required Licenses

N/A

4. Required Certifications

NA

PREFERRED QUALIFICATIONS

1. Preferred Work Experience

5years of experience managing large-scale, complex projects

5 years of leadership roles, managing direct reports including Project Managers

5 years of experience practicing Agile or Lean

2. Preferred Education

Bachelors degree in business, Project Management, Information Technology or related field

3. Preferred Licenses

N/A

4. Preferred Certifications

Project Management Professional, Project Management Agile Certified Practitioner

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

PROGRAM/PROJECT MANAGEMENT

Lead and develop the Project Management Office such that excellent services and results are achieved by this function that successfully drives and accomplishes the changes included in the corporate strategic plan.

Continually renew the workflow and reporting processes of the project management office for efficiency and effectiveness.

View the project management office as a service entity to the business and build trusted relationships with business leaders

Plan, forecast, and staff the PMO to meet the strategic and business demands of the organization in a timely manner.

Deploy a tool set that supports Project Management best practices and provides the appropriate level of information capture, reporting, control, information sharing and management insight.

Ensure best of class project management disciplines are being executed and that consistent, effective communication plans are in place to all key stakeholders.

Communicate effectively with other Executives on status, forecasts, issues, budget and budget variances for all managed projects

Work in partnership with the Finance Department to manage project financials.

Maintain current knowledge of developments in healthcare related industries, new technology in systems design and software, and project management techniques, methodology and software.

Support the execution and delivery of the strategic projects within the BCBSAZ Strategic Plan ensuring delivery of scope, budget management and regular status reporting on progress through project closure.

Provide timely and accurate reporting for individual projects and the project portfolio.

Identify and assess project risks quickly and proactively, taking appropriate actions as required.

Coordinate project definition, scope, requirements, design, and implementation activities in conjunction with technical and functional areas, and executive management.

Responsible for setting up processes and practices that produce project outcomes consistent with on-time and on-budget objectives.

DEPARTMENT MANAGEMENT

Provide the day-to-day leadership of the Project Management Office by developing leaders, coaching and motivating staff and making maximum use of experience and skills.

Develop staff, including development and maintenance of training materials for new and existing staff, establishing performance goals, regular follow-up with staff and year-end performance evaluations.

Maintain effective working relationships with all business and technical functions

Participate in strategic planning

Ensure that the most efficient processes are in place and determine tactical plans to improve processes and services that can be streamlined and/or enhanced.

OVERALL

Participate in applicable programs (e.g. Risk Management, Quality, etc.)

The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.

Perform all other duties as assigned

COMPETENCIES

REQUIRED COMPETENCIES

1. Required Job Skills

Intermediate proficiency in Word, Excel, PowerPoint, project management software

Advanced knowledge of project management principles, methodologies, and implementation

2. Required Professional Competencies

Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.

Strong analytical skills to support independent and effective decisions

Maintain business acumen with respect to current BCBSAZ initiatives, priorites, goals, etc

Ability to prioritize tasks and work with multiple priorities, sometimes under time constraints.

Perserverance in the face of resistance or setbacks

Creativity and innovative problem-solving abilities

Effective interpersonal skills and ability to maintain positive working relationship with others.

Ability to maintain confidentiality and privacy

3. Required Leadership Experience and Competencies

Lead, retain and reward a diverse team in an ever changing environment.

High standard of performance while pursuing aggressive goals.

Principled leadership and sound business ethics.

PREFERRED COMPETENCIES

1. Preferred Job Skills

Advanced PC proficiency (Excel, Power BI, DevOps, etc)

Intermediate knowledge of BCBSAZ applications

2. Preferred Professional Competencies

Impeccable project management skills

Knowledge of BCBSAZ internal departments and operations

Strong communication skills and a strong ability to translate technical concepts so that they are easily understood by all levels in the organization.

3. Preferred Leadership Experience and Competencies

Recognized success leading high-performing teams

Ability to develop and implement project management strategies and processes

Experience in coaching, training, inspiring project management teams to foster growth and accountability

Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.