Valet Living

Los Angeles, CA

District Manager (Contract)

Posted over 1 month ago

Job Description

Grow as We Grow and Take Your Career to New Heights!

Working from a home-based office under the general supervision of the market General Manager.

Managers are responsible for managing Property Solutions service to approximately 20 apartment communities and providing direction and oversight for W-2 porters and Service Resources. In collaboration with sales counterparts, District Managers ensure client satisfaction through ongoing customer engagement and quality service checks on assigned properties.

RESPONSIBILITIES/DUTIES

Daily Operations

  • Interview and hiring Service Resources and W-2 porter associates to build a bench in advance of capacity
  • Setting up Service Resource on the company portal
  • Responsible for managing the total Property Solutions service to approximately 20 apartment communities
  • Providing direction and oversight for W-2 porter associates and Service Resources
  • Responsible for ensuring daily completion of client requested services
  • Effectively plan, organize and manage time
  • Ability to manage stress and adapt to constant changing environment
  • Quality Control visits for Service Resource
  • Spot check porter quality and ensure the correct amount of time is spent on assigned community
  • Responsible for creating and managing schedules for associates and Service Resource workforce
  • Coordinate with community staff to assign jobs appropriately and promptly

Client and Service Resource Retention

  • Make informed decisions with consideration of client, associate, and Service Resource impact
  • Takes the initiative and applies critical thinking skills to forecast/solve problems and drive results. Ensures maximum quality of service
  • Create and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concerns
  • Create and maintain cooperative working relationships and frequent communication with Service Resource through daily site visits and phone interaction and immediate response to questions and concerns especially about compensation
  • Promote and educate property staff on any/all new service offerings from Valet Living

Organizational Activities

  • Comply with, promote and train on all safety policies and procedures. Report all safety incidents in a thorough and timely manner
  • Collaborate with internal business partners; finance, human resources, marketing, operations, and IT
  • Scheduling of work orders from communities to Service Resource
  • Keep timely/accurate customer, associate and operational records
  • Acts in accordance with organizational and quality standards
  • Discusses associates development needs and subsequently facilitates appropriate support, coaching and/or training opportunities
  • Organizes work determines resources and requirements
  • Manage ADM functions to generate efficiencies and time management to increase revenue growth

Competency/Proficiency Skills

  • Unwavering work ethic, integrity and sense of accountability
  • Ability to manage stress and adapt to changing environment; comfortable with complexity
  • Ability to perform effectively in environments with frequent workload changes and competing demands
  • Effectively communicate with others (verbal/written)
  • Builds effective teams, hold self/others accountable
  • Ability to assess issues and situations for work to be completed and apply resolution proposals to community managers and Service Resources to fulfil the completion of service orders
  • Ability to adapt to technology platforms

SERVICE/SUPPORT

  • New community launches, including a property, walk with the maintenance director to ensure agreement of the job scope and service protocols
  • Provide community managers with updates with progress and apartment home completions
  • Driving to inventory warehouse when needed for supplies
  • Drive to properties within assigned district up to 50% of the work day
  • Quality checks in communities to ensure client satisfaction and Service Resource quality work
  • Minimum one office visits per month for existing clients to build rapport
  • One on Ones with service porters per quarter for coaching and relationship building

EDUCATION AND EXPERIENCE REQUIREMENTS

  • High school diploma or GED equivalent
  • AA degree preferred
  • Proficiency in MS Word, Outlook, SalesForce.com, Excel & PowerPoint
  • Multi-location management of dispersed workforce
  • Customer service, and prior people management experience (preferred in a part-time workforce)
  • Basic employment law, customer service fundamentals, leadership/management principles, verbal/written communication fundamentals/etiquette

SPECIAL CONDITIONS OF EMPLOYMENT

  • Valid driver license and good driving record
  • Ability to pass a background check and drug screen
  • Ability to operate a motor vehicle in accordance to company policy
  • Ability to work outdoors
  • Flexibility to be on call during irregular hours depending on business needs

PHYSICAL REQUIREMENTS

  • Ability to lift to 50 lbs.
  • Ability to walk distance of the property, including stairs

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.


Valet Living is the only nationally-recognized full-service amenities provider to the multifamily housing industry, performing more than 340 million events annually across 1.6 million apartment homes and 40 states. Through its portfolio of both business to business and resident facing amenities, Valet Living is also the only company in the multifamily industry to combine doorstep waste and recycling collection with both sustainability-related and premium home-related services. Valet Living has been setting the standard for residential living since 1995 and is now a portfolio company of the Private Equity Group of GI Partners.

http://valetliving.com

Valet Living Associates: Privacy Notice

Effective Date: January 1, 2020

https://www.valetliving.com/applicant-privacy-notice/



Posted 30+ Days Ago

Full time

R0017524

Sorry, this job has expired.