Educational Technology Platform Implementation Administrator

POSITION SUMMARY:

The Educational Technology Platform Implementation Administrator (ETPIA) is responsible for researching, evaluating, implementing, and maintaining educational technology platforms. The ETPIA should have an excellent customer service, and communication skillset. The ETPIA is responsible for interfacing with various internal and external departments to ensure that all educational technology platforms are configured properly and running at an optimum level. These platforms may include, but are not limited to educational technologies such as exam testing platforms, browser security, anti-plagiarism software, learning object repositories, etc. While a corporate position, some public speaking and national travel, with potentially limited notice, is required for this position.

PRIMARY JOB OBJECTIVES:

Implementation and maintenance of educational technology platforms Presentation of educational technology Process documentation and training Complete special projects as assigned by leadership team

DUTIES AND RESPONSIBILITIES:

Implementation and maintenance of educational technology platforms

• Research, evaluate, procure, integrate and release educational technology platforms
• Routinely evaluate previously implemented educational technology platforms to ensure viability, compatibility, and industry relevance
• Ensure uptime and optimum efficiency of platforms
• Coordinate with vendors on escalations
• Coordinate with vendors on enhancement requests

Presentation of educational technology

• Assist in the delivery of product demonstrations to internal and external stakeholders on an as needed basis to meet the needs of the organization

Process documentation and training

• Document educational technology platform processes and procedures
• Provide training as needed for educational technology platforms

Complete special projects as assigned by leadership team

Qualifications:

Competencies:

• Enthusiasm for training and mentorship
• Experienced in leadership qualities and skills
• Strong attention to detail
• Strong analytical skills and comfort working in a fast-paced environment
• Excellent teamwork, communication, and organizational skills
• Must be technologically independent and able to work as part of a virtual team
• Self-motivated with the ability to track, prioritize and follow-up on multiple projects and new hires
• Basic data analysis and evaluation skills
• Knowledge of learning management systems (LMS)
• Strong project management skills
• Excel at quickly processing and resolving issues

Preferred Experience:

• Prior e-learning technology experience
• Experience with Learning Management Systems (LMS) such as Blackboard, Canvas, Moodle, or Sakai
• Experience working in an academic setting in higher education and institutional operations
• Experience with hardware and software logistics and procurement
• Experience in mentorship or account management type of role

Education and Certification:

• Bachelors degree and/or related experience required