Harrah's Ak-Chin Casino Resort

Maricopa, Arizona, United States

Harrah's Development System Program Supervisor-Full Time *OPEN TO AK-CHIN COMMUNITY MEMBERS ONLY* (Harrah's Ak-Chin Casino)

Posted over 1 month ago

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Job Description

Identified shifts will vary based on business needs
This is a salaried role and pay may vary based on experience


The role of the HDS Supervisor is to assist the HDS Manager in the administration and implementation of the HDS Career Development Program. The HDS Supervisor plays a key role in enabling participating team members to develop skills to successfully perform in current/future positions within the company.


  • Identify and recruit eligible HDS Associates and community youth.
  • Develop, maintain and update HDS Program Manual.
  • Handles individualized development, goal setting and career planning for HDS Associates.
  • Works with operations managers and trainers to develop department expectations, analyze performance and provide feedback on performance of participants.
  • Responsible for conducting rotational, mid-year and annual performance reviews with associates.
  • Conducts coaching sessions with associates as necessary.
  • Monitor and assist with the department budget.
  • Assist with coordinating advisory board meetings and press releases.
  • Assists with coordinating HDS Advisory Board meetings.
  • Prepare and submit regular and special reports and presentations for initiatives, training and development, performance, etc.
  • Responsible for preparing and monitoring schedules for the HDS Associates and community youth.
  • Monitor work hours of HDS Associates and community youth in UKG.
  • Assists with coordinating Toastmaster attendance and tasks for the HDS Associates and community youth.
  • Demonstrates expertise in all service standards and clearly communicates expectations to team members.
  • Rigorously hold all team members accountable for exhibiting all service standards at all times and ensure they know the value that these behaviors create for the guests, employees and Company
  • Models a passion for the Company mission, vision and values as well as inspiring team members to do the same.
  • Executes the Service Recovery model at a proficient level as well as ensuring all team members are empowered to efficiently utilize the tools of the service recovery model.
  • Must be an effective coach and developer of team members by using the leader coaching skills.
  • Creates onboarding training experiences for new hires to set them up for success.
  • Creates and updates training and development tools
  • Motivates the team to work toward peak performance
  • Understands community aspects, cultural values, goals, and attributes pertaining to the Ak-Chin Indian Community.
  • Possesses interpersonal skills to help community members succeed by positively connecting and engaging with the program participants, team members, management, and the Ak-Chin Indian Community.


  • Works with operators to train and develop HDS graduates as well as community members who are non-HDS program employees.
  • Establish and maintain relationships with employees at all organizational levels
  • Acts as a role model to other employees and always presents self as a credit to Harrahs and encourages others to do the same.
  • Adhere to all regulatory, property and company policies in an ethical manner.
  • Meets the attendance guidelines of the job.
  • Performs other duties as assigned.
  • Plan and execute career development activities including marketing, promotional materials, job fairs etc. for potential HDS associates and community youth.
  • Confers and executes with management, employees, community and corporate personnel to determine and identify employee and career/community development needs.
  • Oversees and administers the HDS cross-training, internal mentoring and internship programs.
  • Consistently manages employee labor through efficient scheduling and staffing to business volume and demand
  • Demonstrates ways of reducing cost when executing on inventories and ordering
  • Must think creatively and innovatively to identify cost savings opportunities at all times


  • Minimum one year leadership experience, education, self-directed learning, career development or related experience/field.
  • Bachelors degree in education or related field preferred.
  • Experience in conducting/facilitating adult training courses preferred.


The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.

  • Must be able to coordinate multiple priorities simultaneously and set and meet deadlines
  • Excellent oral and written communication skills with strong interpersonal skills.
  • Must present a well-groomed appearance.
  • Computer literacy; Intermediate to advanced
  • Computer skills (Microsoft Office required) and other system experience preferred.
  • Must be able to get along with co-workers and work as a team.
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
  • Must be able to maintain the confidentiality of sensitive and privileged information.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to maneuver to all areas of the casino.
  • Must have bending mobility.
  • Must be able to lift 25 pounds for a short period of time.
  • Must be able to follow company guidelines, policies and departmental directives.
  • Must be able to stand for extended periods of time. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
  • Must have the manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine and photo copier.
  • Must be able to work at a fast pace and in stressful situations.
  • Must be able to read, write, speak and understand English.
  • Must be able to respond to visual and aural cues.
  • Must be able to work on a computer for long periods of time

Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.