Job Description
Job Description
Type of Opportunity: Full Time
FTE: 1.000000
Exempt: Yes
Work Schedule: Days
This position has the opportunity to work remotely.
Summary:
This position is responsible for in-depth knowledge of assigned Epic System software. This position conducts regular day-to-day communication, reviews software, demonstrates a deeper understanding of business operations, and works with Epic, Subject Matter Experts, and end users to tailor the system to fit the organization's needs. This position routinely performs in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software; is responsible for design, build, testing, and maintain those solutions
*Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required.
*Perform analysis to resolve application incidents, maintenance items, enhancement requests, upgrades / updates, and projects, collaborating with colleagues and across teams.
*Develop and maintain requirements / specifications and test cases for new or enhanced functionality to department applications. Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions.
*Modify Epic records, tables, and master files to support the application design, additions, and changes.
*Implement changes using documented procedures that are compliant with departments policies and procedures.
*Actively participate and contribute in team and cross-team meetings and maintain appropriate meeting records.
*Have expert understanding of your supported application, integration and general understanding of most all other Epic applications.
*Work independently 100% of the time
*Anticipate add on work and accomplish both within schedule. Role model for projects.
*Promote teamwork within and with other teams
*Role model for others, is well respected by team and customer
*Make recommendations, review and test changes, enhancements, and each new release as assigned.
*Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions.
*Support the training team by keeping trainers abreast of new functionality and system changes.
*Understanding of workflows, integration between application, downstream systems, and integrated workflows.
*Create new workflows with collaboration of SME
*Create solutions that allow our end users to be more productive and effective.
*Advocate for our customers.
*Mentor and teach others including other mentors. Tailor your mentoring to the individual mentees needs. Guide other analysts within your team and across teams.
*Go to person for team members and end user to have a productive discussion on application, operations and workflows.
*Ability to troubleshoot outside of your application.
*Recommend and implement opportunities for knowledge transfer/mentorship.
*Create presentations and present to large cross functional groups with effective Q&A
*Analyze new functionality in new releases to identify impact.
*Ensures all quality assurance processes are followed, including change management and testing efforts.
*Facilitate meetings. Drive integrated group to next steps and provide notes and follow up.
*Functional leader within the team and across teams, team advocate for change management and independently get others on board.
*Identify and implement process improvements for your team and across multiple teams/areas.
*Identify and make recommendations to operations proactively, creating solutions independently.
*Build and/or help maintain relationships with other Epic customers.
*Assist with developing a strategy for a given area.
*Works with the leadership in the assessment of projects for scoping and timelines.
General Responsibilities:
*Mid-level Microsoft Office skills.
*Excellent written, oral, instructional, presentation, and interpersonal skills focused on modification and a positive attitude. Highly self-motivated and change oriented.
*Strong customer orientation and customer service.
*Ability to analyze highly complex systems and workflows.
*Ability to plan, organizes, coordinate, and manage the work of a major project, program, or function within the department.
*Ability to handle confrontation with appropriate professionalism and firmness to manage / resolve disputes appropriately
*Ability to establish a set of tasks and activities associated with an intended outcome and timeline
*Ability to collaborate and build consensus with stakeholders
*Ability to understand and adhere to operational standards, policies, and procedures and to identify risks and issues.
*Ability to analyze data, draw conclusions, interpret results, and to develop solutions for new and unfamiliar challenges.
*Clear communication using appropriate venues
*Knowledge of current issues and trends in health care and clinical/revenue operations in a health care system.
Other information:
Bachelor's degree plus 3 years of IT or business experience. 3 years of Epic specific experience. 6 years' of additional experience can be substituted in lieu of degree. Epic certified in supporting application plus additional proficiency/certification/badges in related application area
Preferred Qualifications:
- Epic Deficiency tracking and ROI
- Resolute Professional Billing experience
- At least 3 years of build experience in HIM
- Expert level understanding of applications and integration
- Desire to menior junior teammates
Education:
Essential:
* Bachelor Degree
Benefits
Benefits are effective day-one (for .45 FTE and above) and include:
- Competitive salaries
- Full medical, dental and vision insurance
- Flexible spending accounts (FSAs)
- Free wellness programs
- Paid time off (PTO)
- Retirement plans, including matching employer contributions
- Continuing education and career development opportunities
- Life insurance and short/long term disability programs
About Us
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.
Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
About New Mexico
New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.
Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.
New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
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