The Salvation Army - Southwest Division

Phoenix, AZ

Family Services Director

Posted 26 days ago · Full time · $68,000.00 - $72,000.00 Annually

Job Description

POSITION: Director – Phoenix Family Services
LOCATION: Phoenix, Arizona – Herberger Campus
STATUS: Exempt
REPORTS TO: Phoenix Metro Coordinator/General Secretary

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Director is responsible for oversight of The Salvation Army Phoenix Family Service programs and services. These provide a continuum of care for people who are poor and homeless or who are in danger of being homeless. The Director will identify, plan, organize, and implement social service activities in order to maximize services provided to those in need. The Director will supervise the production of reports, statistics and monthly allocations to all programs under their supervision to ensure compliance with contractual obligations. The Director will maintain all policies and procedures for all programs under the scope of the Family Service Department and collaborate with other Valley Corps to maximize TSA social service footprint and impact.

This position is responsible for overseeing the social service programs on the Herberger Campus. The position is tasked with grant compliance, statistical reporting, oversight of contracts and billing and maintaining Salvation Army Social Service Standards. The successful applicant will recruit, train, resource and manage staff and have a foundational working knowledge of the State of Arizona statutes and codes that impact the development and operations of our services to the needy. Responsible for grievance resolution strategies and overall leadership of program staff. Tasked to represent The Salvation Army (TSA) by interfacing with other social service agencies, commissions, committees, and other groups whose partnership and/or mentoring increase the efficacy of TSA programs. Will promote program growth and effectiveness and prepare an annual plan of service to include a philosophy of care, goals, objectives, timelines and identifies the allocations of resources in support of goals. Ensure that the year-end report is complete and delivered to the Metro Phoenix Coordinator in a timely manner. Work in collaboration with the Metro Phoenix Coordinator when proposing program modifications and ensure compliance with formal directive from Divisional and Corporate Program Committee approval. Chair the management team, ensuring that clients are served appropriately, effectively and efficiently. Work closely with the Family Service Advisory Council and strive to include members who have expertise in social services. Oversee the maintenance of an operations manual that outlines policies and procedures for the effective delivery of services. Discover and secure collaborative relationships in support of program objectives. Monitor staffing pattern to ensure sufficient cover to maintain a safe and protective environment for clients and staff. Maintain licensure at all time. Conduct staff meetings weekly and provide consistent supervisory/mentoring to all staff members under direct supervision. Seek out and implement in-service training for employee as time and funding permit, thinking outside the box in securing training at nominal cost. Responsible to ensure that applicants/clients are service without discrimination in keep with strict TSA non-discrimination policies. Maintain emergency protocols that serve to keep both clients and employee staff from catastrophes. Support and ensure an active, robust and routine feedback mechanism for assessing service, service delivery, and grievance resolution for program participants. Adhere to risk avoidance protocols and insure compliance throughout the department. Assist grant writers in the preparation of grant applications to assist in funding new and exiting program. Cooperate with other Salvation Army units in the Valley of the Sun to promote positive relationships and ensure the continuum of care to the community.

MSW, or Master’s degree in a related field, plus a minimum of eight years’ experience in administration of social service program(s) serving the poor and homeless. Expertise in creating and projecting a vision and inspiring team loyaltyAbility to understand the problems and needs of the poor and homeless, the government and other programs available to assist them, how to overcome barriers to finding a stable home, and how to determine those who would benefit most from our programs.Ability to assess at risk participants and situations.  Extensive knowledge of the target population and applicable Salvation Army policies & procedures preferred.  Excellent verbal and written communication skillsDemonstrate a positive attitude, with ability to work with people of diverse backgrounds and circumstancesAble to maintain a non-judgmental attitude, professional approach and boundaries with clientsAble to handle crisis/emergency services for the homeless and to utilize crisis intervention, crowd management and conflict resolution skillsContract compliance experience required as well as successful budget management skillsComputer literate in MS Word, Excel, and TSA Social Service softwareAbility to successfully arbitrate disputes for conflict resolutionMust be able to pass a criminal background checkMaintain CPR/First Aid certificationMust have reliable transportation, an Arizona driver’s license and a clean driving record Ability to pass TSA fleet safety training requirement

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.While performing the duties of this job, the employee is regularly required to drive a vehicle, walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 35 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.



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