CVS Health

Peninsula, OH

LECOM, PA - Grad

Posted over 1 month ago

Job Description

Job Description
Work as part of the Pharmacy Team to ensure that each customer has a superior shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values. Support Pharmacists when appropriate with pharmacy operations including pharmacy practice, customer service, inventory management and loss prevention.

Required Qualifications
Customer Service
* Greet each customer in a courteous and professional manner
* Assist all pharmacy and front store customers with their questions and concerns
* Request additional help when needed to maximize customer satisfaction
* Maintain customer/patient confidentiality according to HIPAA and company standards
* Answer telephone with appropriate greeting
* Communicate with customers/patients while protecting their confidential health and drug information
* Maintain customer/patient confidentiality according to HIPAA
* Comply with all federal and state laws, rules and regulations
* Comply with CVS policy and procedures at all times
* Adhere to CVS workflow and ensure quality assurance standards are maintained at all times
* Maintain prescription prioritization throughout prescription processing
* Process prescriptions
o Including translation of SIG codes, product selection, counting and measuring drugs,
capping and uncapping vials and bottles; labeling of prescriptions
* Resolve Third Party rejections and complete any manual claim forms
* Perform all register transactions, in adherence of CVS policy and procedures
o This includes cash, check and charge transactions
o Bag merchandise upon completion of sale
* Perform all prescription pick-up procedures, in adherence of CVS policy and procedures
o Complete Prescription Pick-Up Log, validate customer address
o Make the Offer to Counsel and direct customer to Pharmacist (if necessary)
* Communicate and interact with all healthcare professionals to provide optimal care
* Answer customer medical questions when appropriate
* Retrieve and file prescriptions appropriately according to State and Federal Law
* Assist Pharmacist with maintaining daily and weekly reports
* Communicate with Field Management and Corporate regarding any required reporting
* Participate in all required store operational meetings
* Maintain a clean, organized and professional pharmacy department, according to CVS standards
* Access, input and retrieve information to/from the computer
* Stand for extended periods of time
* Meet requirements for state and federal licensure within an appropriate timeframe
Under Direct Supervision of Pharmacist
* Solicit information on a customers medical history to give appropriate medical advice
* Practice and develop duties performed by pharmacists when applicable and according to law
Inventory Management
* Maintain in-stock by ensuring all inventory management policies and procedures are followed
* Utilize appropriate report(s) to maintain replenishment
* Pull outdated, damaged and recalled merchandise and prepare for return
* Assist with putting away drug orders (except CIIs) as permitted by law
Human Resources
* Support scheduling activities according to the needs of the business and workflow model
* Coordinate/implement the training and development of Pharmacy Support Staff
* Complete all required training programs

Preferred Qualifications
* Assist front store operations when needed
* Communicate with field management and corporate any required reporting

Accepted into or actively enrolled in a AACP accredited college or school of pharmacy

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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