Southwest Behavioral & Health Services

Flagstaff, Arizona, United States

Front Office Representative

Posted over 1 month ago

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Job Description

Southwest Behavioral and Health Services is seeking a dedicated and highly organized Front Office Representative who can help us fulfill our mission. Delivering compassionate care to enhance lives and improve communities. We are seeking someone who enjoys interacting with people, compassionate and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Flagstaff team!

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Job Preview at a Glance:

In this position you will be manning the front office administrative duties while interacting with all vendors, visitors and most important our members. A Front Office Representative is responsible for performing front office duties including patient care activities, front office check-in and check-out, scheduling, verifying medical insurance, and scheduling and confirming appointments. This position reports to a Front Office Supervisor and works in all in office direct care team environment.

Location/ Schedule:

Join our team in our Flagstaff Outpatient, the schedule is a Monday through Friday 9:00am-6:00pm with one-hour unpaid lunch.

Pay: $17.00/hr.


Establishes, updates and maintains all client databases and scheduling of consumer appointments. Coordinates transportation as clinically necessary/appropriate. Processes medication issues and prior authorizations. Processes and monitors lab results. Schedules medication, counseling, and intake appointment. Completes intake referrals and screening. Answers all incoming phone calls by third ring. Confirms/updates consumer contact information. Verifies consumer eligibility/enrollment prior to appointment. Collects client fees/copay.

Education and Experience:

High School Diploma or G.E.D required. Requires 1-2 years prior clerical experience, preferably in a behavioral health setting.


Southwest Behavioral and Health Services offer full time employees low-cost medical insurance and 100% company paid dental, short term disability, long term disability and life insurance for employees. 3.3 weeks of PTO your 1st year of employment, with increased accruals after 2, 5 and 10 years of service and 10 paid holidays. We will help you save for retirement 40% company match up to a 10% deferral into your SB&H retirement account. We help you with your higher education goals Reduce your tuition costs with our tuition reimbursement program & discount degree programs. Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years experience.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at

  • Mission: Delivering Compassionate Care to Enhance Lives and Improve Communities
  • Values: Compassion, Integrity, Quality, Empowerment, Innovation and Trust

SB&H is a drug-free workplace, drug screening required. EOE

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.