Front Office Representative / Inpatient

Southwest Behavioral & Health Services are seeking a Front Office Representative to join our inpatient, Community Recovery Services. In this position, you will provide general office and clerical support to site staff. Responsible for contributing to and creating a recovery based environment.

Location: Phoenix, 85007

Schedule: Monday through Friday 8am to 4pm

Pay: $15.51 per hour with full benefits

Responsibilities:

• Enters and retrieves consumer data from EMR system accurately
• Maintains inventory of office and program supplies
• Completes general office filing duties
• Performs consumer billing requirements
• Support staff with consumer intake and discharge process, special projects, along with staff meetings as needed
• Is expected to perform duties within broad guidelines demonstrating some initiative and independence
• Responsible for creating and maintaining spreadsheets and databases including: client fees, client authorizations and clinic productions, as assigned by the Program Director.
• Resolves all CFS issues including 99 report errors, enrollment and eligibility errors, etc.
• Assists leadership ensuring that payroll and billing are delivered to Administration payroll on time and without error.
• Receives direction on a daily basis and works as team with the Program Coordinator, Director of Nursing, Program Director and site staff
• Performs general clerical duties for the clinic as requested/assigned by Program Coordinator, Director of Nursing, and/or Program Director
• Assists CSR Supervisor with completing monthly administrative audits
• Submits/coordinates work orders with Purchasing/Facilities department for site
• Act as Safety Officer for site, providing safety training, ensuring monthly inspections, drills, reporting is completed, documented and sent to Risk Department in a timely manner
• Outside shopping as necessary for supplies or equipment needed.
• Answering phones and forwarding calls or messages appropriately.

Requirements:

• High school Diploma or G.E.D. required
• Completion of a Medical Assistant training program preferred.
• Requires prior clerical and/or customer service experience, preferably in a behavioral health setting.

What We Offer:

• 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development Benefit from our culture of internal promotion!
• We help you with your higher education goals Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years experience.

At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging a culture where every individuals unique perspectives, backgrounds, and experiences are welcomed and valued.

Were committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve.

Through our Empowered Belonging program, were committed to:

• Voice & Visibility ensuring every team members ideas, experiences, and contributions are recognized and heard.
• Fair Access fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
• Culture of Connection building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
• Learning & Growth providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
• Wellbeing & Safety prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.

Where everyone belongs. Where everyone leads.

Join us in shaping a community where your difference makes a difference, and your impact is real.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/

SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.