Front Office Representative

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years experience.

Job Preview at a Glance:

The Front Office Representative will be responsible for processing medication refill requests, prior authorizations, and lab results. In addition, manages prescriber schedules and acts as a liaison between consumers, prescribers, and other clinical staff. MAs are encouraged to apply.

Location & Schedule:

We are seeking a Front Office Representative to join our Mesa Outpatient Clinic! This is a full-time 40 hour per week position (Monday thru Thursday 10a-7p and Friday 8a-5p). Medical Assistants encouraged to apply!

Responsibilities:

• Processes refill requests, medication issues and prior authorizations
• Processes and monitors lab results
• Administers injections as needed.
• Makes requested client contact calls for customer service follow-up and complaint resolution
• Manages Prescriber schedules (blocking documentation time, meetings, etc.)
• Establishes, updates and maintains all client databases and scheduling of consumer appointments
• Maintains accurate, thorough, and current documentation of contact with consumers and services received/provided
• Coordinates transportation as clinically necessary/appropriate
• Coordinates care and needs in accordance with established policies, procedures and clinical protocols
• Obtains vital signs for Prescribers
• Schedules medication, counseling, and intake appointment.
• Completes intake referrals and screening.
• Calls to reschedule appointments when clinical staff are out unexpectedly.
• Performs general clerical duties for the clinic as requested/assigned by Front Office Supervisor, Program Director and/or Administrative Coordinator.
• Greets consumers and answers all incoming phone calls by third ring.
• Checks clients in/out.
• Confirms/updates consumer contact information.
• Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D.
• Processes transfer requests
• Collects client fees/copay
• May be expected to work at various SB&H locations as required

Qualifications:

• High School Diploma or G.E.D required
• Requires prior clerical experience, preferably in a behavioral health setting (Consideration given for course work in lieu of part of the experience requirements)

Preferred:

• Completion of a Medical Assistant training program highly preferred.
• Medical Assistant Certification preferred
• 1-2 years of experience in a medical or behavioral health background preferred
• Bilingual (English/Spanish)

Benefits

• 3.3 weeks of PTO your 1st year of employment, with increased accruals after 2, 5 and 10 years of service!
• 10 paid holidays
• Low-cost medical and vision insurance and 100% company paid dental, short term disability, long term disability and life insurance for employees
• We will help you save for retirement 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development Benefit from our culture of internal promotion!
• We help you with your higher education goals Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

We are seeking an individual to help us fulfill SB&Hs mission, Delivering compassionate care to enhance lives and improve communities. The Human Resources Department at SB&H has the unique opportunity to do the work we love while supporting amazing employees doing valuable and life changing work.

To gain a stronger understanding of Southwest Behavioral & Health Services mission, values and services please review our website, https://www.sbhservices.org/history-mission-milestones.

• Mission: Delivering Compassionate Care to Enhance Lives and Improve Communities
• Values: Compassion, Integrity, Quality, Empowerment, Innovation and Trust

SB&H is a drug-free workplace, drug screening required. EOE