Seattle, WA

Front Office Supervisor

Posted over 1 month ago

Job Description

Radisson Hotel Seattle Airport has an immediate full-time opening for the position of Front Desk Supervisor. Benefits for this hourly position include medical, dental, vision, 401(k), vacation, paid sick time, and many more. To be considered for this amazing opportunity, please email us your detailed resume immediately!

Responsibilities include:

Assists in the development and implementation of business strategies for the hotel which are aligned with Radissons' overall mission, vision values and strategies

    -Develops and implements strategies for front office that support achievement of the hotel's goals
    -Monitors status regularly and adjusts strategies as appropriate
Manages the operation of the front office and related areas

    -Creates the first impression by supervising the front office area
    -Assists Front Office Manager with the development and implementationof processes and procedures for assigned departments which support achievement of service and financial goals
    -Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
    -Ensures front desk handles billing and cash in accordance with hotel's standards
    -Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
    -Ensures front office is in compliance with all hotel policy and procedures
Develops and implements strategies and practices which support employee engagement

    -Assists the Front Office Managerwith the orientation and training needed for new hiresto understand expectations and perform job responsibilities
    -Communicates performance expectations and provides employees with on-going feedback
    -Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Aligns with the "Yes I can" service standards to build and reinforce skills that create a lasting service culture that provides caring, comfortable and consistent experiences.

    -Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
    -Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
    -Provides genuine hospitality and teamwork on an ongoing basis
    -Assumes the responsibility to notice when the guest is not satisfied and works to resolve
    -Performs other duties required to provide the service brand behavior and genuine hospitality

    -Minimum one - three years front office experience
    -Minimum one year hotel experience
    -High school diploma required, bachelor's degree preferred
    -Strong computer systems skills including; reservations and reporting systems
    -Strong financial acumen
    -Excellent communication skills, ability to influence situations
    -Able to collaborate effectively with other hotel employees and managers to ensure teamwork
    -Ability to operate company shuttle
    -Strong Microsoft Office suite and reporting system skills
    -Ability to work a flexible schedule, all shifts, including night audit if needed

    -Ability to stand for extended periods of time
    -Ability to occasionally lift, carry, push or pull up to 50 pounds with assistance
    -Good manual dexterity for the use of common office equipment
    -Valid driver's license


We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

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