Chicanos Por La Causa, Inc.

Phoenix, Arizona, United States

Full Time Case Manager - Flocrit

Posted over 1 month ago

Job Description


Responsible for processing referrals in a timely manner for potential incoming clients. Collaborates with all stakeholders involved in youth care to ensure quality and communication of service delivery throughout duration of treatment for youth. Completes required assessments for youth as necessary. Coordinates pending admissions and discharges, ensuring seamless transitions to and from programming.


This position has no staff related supervisory responsibility.

  • Coordinates admissions and discharges including preparing new client charts upon admission and close following discharge.
  • Collaborates with the Clinical, Residential and Medical teams to ensure quality orientation and integration of new clients into the Residential program and community.
  • Performs a variety of administrative duties to include preparation of client files, and use of an EMR system.
  • Attends meetings on a regular basis (i.e., MDT, Clinical and Intake Team Meetings, Staff Meetings, external meetings as assigned, etc.).
  • Under the direction of the Case Management Supervisor, schedules and conducts initial intake screenings. In collaboration with youth and team, creates the Initial Treatment Plan. This includes recommending appropriate services within the agency.
  • Ensures prior authorization and/or appropriate approval for level of care and placement.
  • Collaborates with other program directors, managers, and other applicable staff as necessary on new admissions to ensure quality orientation and integration into the programs and community.
  • Supports the agency's commitment to providing trauma informed care to all Florence Crittenton participates.
  • Knows and adheres to elements of service contracts that pertain to placement, intake, treatment plans and discharge. This includes knowledge of policies on allowable passes and beholds.
  • Maintains positive, professional relationship with all referring agents, while providing excellent customer service.
  • Documents and maintains complete, accurate records and reports to ensure program standards.
  • Responds to community requests for information and referral. Ensures timely, accurate and helpful responses to all inquiries.
  • Ensures timely documentation and tracking of service delivery outcomes, admission data, and client information.
  • May assist Clinical Team with training, individual and/or group sessions.
  • Conforms with all safety rules and use all appropriate safety equipment.
  • Florence Crittenton's Team Members will support compliance-related items by:
    • Following internal procedures and external regulations.
    • Bringing compliance issues to the attention of management.
    • Successfully completing regulatory training requirements periodically.
    • Working collaboratively in all facets of position to meet position requirements and support Agency goals.
  • Expectations of all Agency employees include:
  • Acts as a role model within and outside of the agency.
  • Maintains a positive and respectful attitude.
  • Communicates regularly with supervisor about department issues.
  • Demonstrates flexible and efficient time management and ability to prioritize workload.
  • Consistently reports to work on time prepared to perform duties of position.
  • Meets department standards.
  • Willingness to work with diverse populations.
  • Performs all other related duties, as assigned.


  • Associate's Degree or High School Diploma or equivalent with at least one year of administrative or customer service experience.
  • Bachelor degree preferred in a related field. Six months to one-year related experience in a behavioral health field preferred.
  • Experience working within a residential program, with adolescents, delinquency and substance abuse preferred.

Certificates, Licenses, Registrations Required
  • Must have and maintain a valid Arizona Driver's License and an acceptable driving record. If using personal vehicle for business, must provide proof and maintain automobile insurance coverage on designed personal vehicle(s).
  • Obtain and maintain a valid Fingerprint Clearance Card.


Ability to work a flexible schedule required to fulfill duties of position; this may include days, nights, evenings, and/or weekends; including assisting with coverage at other campuses within the agency. At times, individuals must work in a fast-paced environment to handle and prioritize multiple competing tasks and demands and seek supervisory assistance as appropriate.

Skills and Abilities
  • Must be at least 21 years of age.
  • Ability to research several sources and interpret several options to reach a decision.
  • Demonstrates positive approach in presence of clients, staff, volunteers, visitors and external treatment partners. Serves as a role model of professionalism and commitment to quality.
  • Strong attention to detail and well-organized.
  • Must be team-oriented but able to work independently and demonstrate consistent leadership skills.
  • Displays temperament, patience, and skill to interact and support youth in care with a trauma-informed approach, and be inclusive to diverse populations.
  • Ability to write routine reports and correspondence in accordance with program requirements.
  • Ability to compile, organize, and review information and use established guidelines or procedures to determine the appropriate course of action in daily work situations.
  • Excellent verbal and non-verbal communication skills.
  • Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position requires demonstrated poise, tact, and diplomacy.
  • Works effectively and relates well with others, including management, colleagues, and individuals inside and outside the agency. Exhibits a professional manner in dealing with others and maintains constructive working relationships.
  • Ability to represent the agency effectively in various settings and within diverse communities.
  • Demonstrated respect and understanding of the importance to create and contribute to an inclusive working environment and program.
  • Strong attention to detail and well-organized.
  • Must be team-oriented.
  • Must be calm, non-defensive, and supportive during a crisis or potential crisis.

Computer Skills Required
  • Microsoft Office
  • EMR System (Preferred)

Effective January 3, 2022, all CPLC Employees and all Service Providers, are required to be Fully Vaccinated against COVID-19. Newly hired employees, who are not Fully Vaccinated at the time of hire, are expected to begin a vaccination series immediately upon hire. CPLC recognizes medical and religious exemptions to the COVID-19 vaccination requirement, in accordance with applicable law and upon approval by CPLC. However, any person approved for an exemption, without exception, is subject to masking, and other requirements established by CPLC from time to time.


Position requirements: The physical demands described here are representative of those that a Team Member must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls, and reach with hands and arms. The Team Member frequently lifts and/or moves up to 25 pounds. This job's specific vision abilities include close vision, the ability to adjust focus, and manual dexterity in combination with eye/hand coordination.

Ability to travel to/from meetings throughout the day. Exposed to outside environment daily. Exposure to hazards involving health and safety hazards due to entering unknown environments, such as group homes, shelters, etc. At times, neighborhoods may require individual to take extra safety precautions. At times, clients may exhibit aggressive behavior and require non-violent crisis intervention.

OSHA Category: Agency personnel with a high risk of coming into direct contact with blood and body fluids for which specific precautions must be taken. This position has been identified as Category I as it is most likely to treat, assist or clean up after sick and injured students and clients and/or attend to kitchen accidents or injuries.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Continuous Learning: Individual will be expected to participate in continuous learning, competency building and maintenance of competency skills.


This job description is meant to describe the general nature and level of work being performed; it is not intended or is implied to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. All employees are accountable for understanding and complying with all corporate policies and procedures as well as any program specific policies and procedures. Continued employment remains on an "at-will" basis.

This job description is subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.