ISS World Careers

Waltham, Massachusetts, United States

General Manager

Posted over 1 month ago

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Job Description

Key Purpose

The General Manager is responsible for ensuring all functions, initiatives, and priorities support the customers overall business strategy. This position is responsible for the effective and efficient functioning of the operation(s) within the guidelines established by the client organization, as well as the corporation. He/She/They is responsible for continuous improvement, and will drive and optimize performance and contract obligations, deploying ISS Guckenheimer standard processes and concepts. The General Manager will also identify and leverage innovative initiatives and best practices with a constant focus on driving compliance.

Success Criteria

  • To build and grow the account and organization with an entrepreneurial mindset
  • Be able to anticipate client needs, deliver on those needs and exceed expectations
  • Identify opportunities and solve deficiencies before they become long term issues
  • Ability to adapt and pivot at a moments notice in a fast paced and demanding environment
  • Being knowledgeable of current trends within the hospitality and food industry

Key Areas of Collaboration and Influence

  • Develop, manage agendas, and lead weekly management team meetings using provided online tools
  • Ability to effectively communicate, motivate and interact with all levels within the organization to help build and speak to the culture of Guckenheimer/ISS
  • Creating and developing relationships with local vendors, other department leads and individuals
  • Managing client and customer relationships

Ideal Candidate Experience

  • Minimum 3 years General Management experience in multi-unit food environment or food service
  • Experience managing a team of management and staff of 50+ employees (hourly and salaried)
  • Proven track record of leadership: building, managing, and leading a large culinary and hospitality team composed of hourly and salaried members
  • Positive attitude and dependable under pressure - an excellent role model, motivator, and leader
  • Passion for hospitality, innovation, and creative experiences
  • Successful coaching and teaching skills with peers, individuals, and teams
  • Creating a culture of food and workplace safety
  • Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
  • Demonstrate good judgement and decision-making skills
  • Working knowledge of Google Docs, Microsoft Word, Excel, and PowerPoint
  • Client interaction experience in an informal setting and in formal meetings
  • Ability to work independently as well as in a team
  • Ability to work in a fast paced and changing environment
  • Manager SERV Safe Certified or ability to be certified immediately after hire
  • Graduate of an accredited Culinary Institution or Hospitality program preferred
  • Managing within a union environment is preferred

Key Accountabilities

  • To satisfy the client and customer's needs by providing high-quality, cost-effective food service that delivers on all core program expectations
  • To develop, with Guckenheimer food standard programs, attractive menus meeting the needs of customers at that location
  • To interview and hire unit staff employees in accordance with corporate, client, Federal, State, and local regulations
  • To participate and lead in establishing corporate employee training and development programs as instructed by the Area Manager
  • To maintain accurate and timely accounting and financial records including forecasting, declining budgets, and payroll. Prepare and monitor unit operating budgets in cooperation with client guidance
  • To maintain sanitary and safe operation in accordance with Federal, State, and local health regulations. This includes following NSF and HACCP guidelines to prevent food borne illnesses, allergen contamination, and core program expectations
  • To establish effective communication channels with customers and client management which provides feedback on the operation's overall success. This feedback should lead to the implementation of operational improvements that better meet the needs of both clients and customers
  • Achieve the highest standards in food, utilizing recipes and programs
  • To manage the entire process in the planning of procurement, inventory control, and supply chain activities, ensuring effectively functioning processes
  • Train staff in appropriate ways to build and maintain client and customer relationships that ensure the highest quality of service
  • To supervise, direct and schedule the activities of unit food service personnel following the tradition and values of the Guckenheimer organization
  • Schedule employees and conduct employee meetings
  • Coach employees and conduct performance appraisals
  • Work closely with the Area Manager to review budgets, financials, and unit performance overall
  • Lead and maintain safety as priority for all employees, customers, and clients

Physical Demands & Work Environment

  • Must be able to lift a minimum of 25lbs
  • Come to work properly dressed according to the dress code
  • Employees must be able to work under pressure and time deadlines during peak periods.

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $90000.00 per year - $110000.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.

Work Hours

The work hours for this position are Mon-Fri, 6:00 pm - 7:00 pm

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.