Dice

Wilmington, DE

Genesys Developer for Voice Routing

Posted over 1 month ago · Contract

Job Description

RESPONSIBILITIES Kforce's client, one of world's largest financial institutions seeks to hire a team of Genesys Developer for Voice Routing Engineers to assist in modernizing platform and support migration efforts. This is a long-term opportunity. REQUIREMENTS 6+ years of experience in Contact Center Technology using Genesys Framework Hands on experience on Composer SCXML Work-flow development including ECMA Script, HTTP Rest, Web Request, Web service blocks, DB blocks etc. is mandatory Good Hands-on experience with Genesys ConfigManagement layers, Routing layer, GVP, SIP layerMedia layer Hands on experience with ComposerIRD strategy development includes ECMA Script, Development of Rules using Genesys Rules Developer Tool (GRDT) Expertise on Genesys Rules System Development of Rules using Genesys Rules Developer Tool (GRDT) Provisioning of rules using Genesys Rules Authoring Tool (GRAT) such as Rules creationmodification, deployment GRAT Audit Trial GRE Cluster etc. Application logs troubleshooting such as SIP ServerT-Server (T-Lib) SIP Messaging Universal Routing Server Orchestration Server Stat Server GVP Components Genesys Rules Engine Messaging between ORS and URS such as InvokeFunctionalModule methods such as SCXMLSubmit, SCXMLQueueQuery, etc. Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing Media components with integration experience. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys configmanagement layers, routing layer, Genesys SIP, media server, and ICONInfo Mart Working knowledge in the installation and configuration of the Genesys suites is a plus Applicants must be fully authorized to work in the U.S. without sponsorship Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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