German Speaking Customer Service Agent

Wir suchen deutschsprachige Customer Service Agents! Chatte und unterstütze Kunden und verdiene dabei R15.000/Monat. Bewirb dich jetzt – die Vorstellungsgespräche laufen bereits.

Now accepting applications and scheduling interviews for Customer Service Agents who are fluent in German for both speaking and text / type-based chat with a starting base pay of R15,000 monthly! The work site is in Sandton, which is 18.2 km or 20 minutes from Johannesburg.

When you join Advanced Call Center Technologies as a Customer Service Representative, you will be a part of our team supporting clients through online chat, email, and voice programs. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. In this role, you will be the voice of the company; through positive interactions, you can make a difference. We are looking for individuals who want to join a world-class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers. 

We offer:

● Opportunities for you to advance within

● Flexible schedules

● Tremendous bonus opportunities

● Fantastic Supervisors that have been promoted from within and a Positive work environment

● Affordable benefits for you, your spouse, and/or your children

● Paid time off and paid holidays

● And so much more!

Join a team where your work matters. We treat each interaction as an opportunity to strengthen loyalty to the clients we serve across the world. You will be part of a winning team!

This high-performance position is the foundation of success for our clients. Members of this team are strong communicators with personalities that shine through the different channels of communication every day.

Key Responsibilities:

● Working on live chat, actions, or other channels to assist clients with any active order issues they may face and ensure that all information is provided to clients in a timely manner while live on an order.

● Ensuring that our clients have all the information needed to have a seamless experience on our network, including Live and non-live inquiries.

● Resolving escalated client inquiries (call/email/chat) that have high complexity, legal, compliance, and business risk. Directing to appropriate in-market teams to ensure that each market's local requirements and teams have visibility/ are involved in resolution.

● Facilitate communication between all parties involved in each delivery, such as customer live-team, and the restaurant live-team.

● Apply technology and tools to continuously optimize the stakeholder experience

● Using internal tools and resources to ensure that all clients have the best possible experience

● Ensuring clients are connected and supported via multi-channel approach (chat, email, voice calls)

● Responsible for meeting and exceeding personal performance KPIs to ensure that we are delivering a best-in-class stakeholder experience

● Responsible for staying engaged, up-to-date, and in constant communication with the team.

● Completing training modules/material, staying up to date with all new process changes, communications, training, etc.

● Responsiveness and communication in required tools/email is key to be successful. This is the tool that we use live to connect and ensure that operations are running smoothly.

● Communicating with team leaders/managers for any issues or concerns - leveraging systems and email consistently.

● Attending meetings i.e. 1on1s, huddles, all hands - leveraging Google meets to stay connected with your team lead, peers, and other members of the leadership team.

Minimum Qualifications:

● Excellent/advanced written and verbal German capabilities

● Prior customer service, sales, or call center experience

● High level of technical knowledge and computer literacy

● Education level of grade 12 or 3 CXC certifications

● Have a great attitude and are proven self-starters

● Keep hustling and can work through rejection

● Thrive in a rapidly changing environment