Marketlink

Vienna, VA

H&M Retail Sales Advisor

Posted 4 days ago

Job Description

Job Description

Title: Sales Advisor

Function: Sales

Department: Store

Reports to: Department Manager, dotted line to Department Supervisor

You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care. By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies, procedures and legal requirements. By acting in line with our Values and being a role model, you contribute to H&Ms business success.

Role responsibilities include, but are not limited to:

Best Customer Experience

You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers first and offer assistance and share your Product and Fashion knowledge.

Direct Customer Service

Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor

Apply a Heads up approach - be aware of customers that require assistance and offer help

Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting)

Sales & Profit

You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You create an environment that is easy to shop through Store Operations and Great Garment Care. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reached

Store Operations

Keep the fixtures full and tidy regularly throughout the day to maximize sales

Ensure great garment care to sell the products in their best condition at the right time

Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales

Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to:

o Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areas

o Dusting all counters/hard surfaces, removes all spills, trash and debris from store

o Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaces

o Maintaining cleanliness of all bathroom facilities on an as needed basis

Garment Processing Procedures

Actively process, stock and replenish garments on sales floor and stock room

Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities

Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goals

Cash Handling Procedures

Handle payments and returns

Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routine

Policy and Safety Routines

Follow all procedures and routines regarding safety, security and administrative processes in all areas of the store

Execute reductions, price changes, and transfers

Best Team

By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies and procedures and legal requirements.

Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment

Give honest and constructive feedback to your colleagues to develop their skills

Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all times

Qualifications

Minimum Qualifications:

High School graduate or equivalent preferred

6 months of experience in customer service, preferred

Ability to lift in excess of 20 pounds

Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance

Ability to climb a ladder and use a step stool

Requirements:

Excellent customer service skills

Ability to recognize and execute selling opportunities

Ability and willingness to run a cash register

Good communication and organizational skills

Ability to multi-task in a fast-paced environment

Ability to take initiative to complete tasks and solve problems

Ability to meet deadlines

Ability to manage time and prioritize

Must be able to work a flexible work schedule including nights and weekends

Financial Accountability: None

Additional Information

All your information will be kept confidential according to EEO guidelines.

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