HELP DESK TECHNICIAN

EIVIPLOYIVIENT OPPORTUNITIESJob Title: Help Desk Technician

Closing Date: 10/03/2023
DEADLINE: Attach any required documents, i.e., Transcripts, Certificates, diploma and Motor Vehicle
Record, to your online application by midnight on the closing date. late Applications or documents will not
be considered.
Job Number: 23-953
Job Type: Regular Full-Time
Department: Management Information Systems

City: Sacaton, AZ.Locations: 75 N. Sacaton Road
Area of Interest: Information Systems
Salary/ Hourly Rate: $20.25 - $25.31 Hourly

DISTINGUISHING FEATURES OF THE CLASS:
The Help Desk Technician will respond to inquiries and requests for assistance in regard to the Communitys
computer systems or PCs. Incumbent is responsible for taking calls regarding IT related issues and problems,
independently handling basic issues on the telephone; assist the computer support team in resolving and tracking
microcomputer hardware and connectivity problems; and resolve problems by using on-site troubleshooting
techniques and/or telephone support.

ESSENTIAL FUNCTIONS:
0 Document problem calls by maintaining a database of hardware and software problems/solutions using a
problem call tracking software.Maintain, troubleshoot, install software and peripheral devices.Assist end-users with support of features of the Microsoft office suite.Respond to inquiries and requests for assistance with organizations computer systems or PCs.Identify problems, troubleshoot, and provide advice to assist users; communicate with other IS staff to resolve
more complex issues.May operate in a mainframe and/or microcomputer environment.
0 Perform other related duties as assigned.REQUIRED KNOWLEDGE, SKILL AND ABILITY:Knowledge of computer and network operating systems (DOS, Windows).Working knowledge of computer hardware and software.Knowledge of customer service methods and techniques.Skill in use of system utility software, in a networked environment of various computer types.
Ability to document computer problems and solutions.Ability to resolve computer related problems over the phone.Ability to respond professionally, effectively and efficiently to customer service requests.
Ability to assess customer support needs, and implement effective solutions.Ability to work well and interrelate in a team environment.Ability to effectively communicate complex technical and non-technical information to various audiences.
0 Ability to establish and maintain effective working relationships with other employees, Community Officials
and the general public.
0 Ability to perform all physical requirements of the position; agree to maintain a Drug-free workplace.REQUIRED EDUCATION/EXPERIENCE:High School diploma or GED and a minimum of three (3) years experience in computer systems maintenance,
hardware and applications, common problem resolution or IT support in a customer service capacity, and
troubleshooting.ADDITIONAL RE! QUIREMENT:

- Tribal Driving Permit can be required.
0 Required to pass a background check and fingerprint clearance as a condition of employment and must
continue to maintain throughout duration of employment. Background checks are required for positions that
involve regular contact with or control over Community Children in accordance with The Indian Child
Protection and Family Violence Prevention Act, 25 U.S. C. Sections 3201 through 3210 and C.F.R. Part 63
and positions that have regular contact with the ElderlyNon-Supervisory, Hourly Position
Reports to Director or designeeBENEFITS:The Gila River Indian Community offers a comprehensive benefits package, which includes; vacation, holiday,
and sick leave as well as medical, dental, vision, life, short and long term disability benefitsBENEFITS:
The Gila River Indian Community offers a comprehensive benefits package, which includes; vacation, holiday,
and sick leave as well as medical, dental, vision, life, short and long term disability benefits.
Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference
Act (Title 25, U.S. Code, Section 472 and 473). The Gila River Indian Community is also committed to achieving
the full and equal opportunity without discrimination because of Race, Religion, Color, Sex, National Origin,
Politics, Marital Status, Physical Handicap, Age or Sexual Orientation. In other than the above, the Gila River
Indian Community is an Equal Opportunity Employer.If vou are claiming Preference in one or more of the following categories please attach a copv of the
required documentation to the completed Employment Application.Preference for Community Members (with proof of enrollment)Preference for Native Americans (must meet membership requirement of a federally recognized Tribe.)
Preference point for Spouse of Community Member (with proof of spouse enrollment)Preference point for Veteran (must meet statutory requirements)

HUMAN RESOURCES WILL NOT MAKE COPIES OF APPLICATIONS OR DOCUMENTS BEING
SUBMITTED.

Visit our GRIC website and apply online:

www.gilariver.org