Helping Hands Associate

Definition

**IF YOU PREVIOUSLY APPLIED FOR THIS POSITION, YOU DO NOT NEED TO RE-SUBMIT YOUR APPLICATION**

Definition : Under general supervision of the Thrift Store Manager and Social Services Manager in the Life Enhancement and Resource Network (LEARN) Division, assists in the overall operation of the thrift store including donations, inventory, and store organization. This job class is treated as FLSA Non-Exempt.

Essential Functions : Essential functions may vary among positions and may include the following tasks and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be comprehensive listing of tasks performed by all positions in this classification.

Examples of Tasks

1. Greets customers, makes them welcome, and directs them to appropriate area of the store.

2. Provides quality customer service. Assists customers by answering questions, lending a hand with clothing selection, or directing customers to fitting or dressing rooms. Assists in sale of merchandise to customers.

3. Receives all incoming donations.

• Helps sort, categorize and determine items to be sold in the Thrift Store.
• Accepts all unclaimed "Lost & Found" items from Casino Arizona business enterprise for sale in the Thrift Store.
• May help the manager coordinate donations to other charitable entities including other Native American Tribes.
• Washes and reconditions donated items as necessary in preparation for store sale.
• Prices items for sale.

4. Arranges stock on shelves or puts clothing on racks for display in the sales area. Makes sure that the merchandise is displayed properly. Keeps store neat and clean.

5. Prepares layettes for new parents.

6. Oversees the volunteers who work at the store.

7. Community Outreach & Education: Assists the Thrift Store Manager with promoting and advertising the store's goods and services.

• Helps educate the Community regarding the store's purpose, goals and services.
• May help coordinate Community announcements and advertising with the Community Relations Office. This includes any Au-Authm News advertising and electronic signage announcements.

8. Special Sales & Promotions: Assists with all special and holiday sales including, but not limited to, the Thanksgiving and Christmas special events.

9. Charitable Efforts: Assists the Thrift Store Manager by coordinating efforts with the Social Services Department's Journey to Recovery program staff that provides clothing and goods to needy clients.

• During the intake process, helps identify certain clothing and other items for donation to other Native American Tribes (ex: San Carlos Apache Nation and the Tohono O'Odham Nation).

10. Performs other job related duties as assigned by management.

Knowledge, Skills, Abilities, and Other Characteristics:

• Knowledge of the culture, customs, traditions, history and government of the Salt River Pima- Maricopa Indian Community.
• Knowledge of retail management practices and procedures.

• Skill in establishing and maintaining effective working relationships with SRPMIC staff, Community members and the public.
• Skill in operating a cash register.

• Ability to develop a customer service oriented atmosphere.
• Ability to stand on feet for extensive periods of time.
• Ability to carry heavy items weighing about 25 pounds.
• Ability to communicate with, and work effectively with, employees and the public.

Minimum Qualifications

• Education & Experience - High School Diploma or equivalent.

• For enrolled Community Members without a GED, must obtain a GED. Requires participation in the HR GED Program and successful completion of the Arizona state certified exam in order to continue employment with SRPMIC.
• Customer service experience is preferred.

• Equivalency: Any equivalent combination of education and/or experience that would allow the candidate to satisfactorily perform the duties of this position, will be considered.

• Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill.

Special Requirements

• May be required to work outside normal work hours including nights, weekends and holidays.

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified : Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods:

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date.

The IHS/BIA Form-4432 is not accepted .

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.

Benefits:

The SRPMIC offers a comprehensive benefit package including medical, dental, vision, life, disability insurance, and a 401(k) retirement plan. In addition employees enjoy vacation and sick leave and 13 paid holidays.