Monarch Blackhawk Casino

Black Hawk, CO

Hotel Front Desk Room Coordinator

Posted over 1 month ago

Job Description

Job LocationsUS-CO-Black Hawk
ID2019-9599Employment TypeFull-TimeSubdivisionHospitality
Overview

Job Title: Room Coordinator

Salary: $16.00

Status: Full Time

Shifts: Days, Swings, Nights

Other Compensation: NONE

Say GOODBYE to that DEAD-END JOB and let your new career take flight at the Monarch Casino Resort Spa in Black Hawk Colorado! Apply on line now, OR text "MONARCH" to 97211.

Luxury matched only by the sublime beauty of the Colorado Rockies awaits you in our all new Resort! Monarchs new resort features a Chophouse, 24/7 Caf, fine dining Buffet, and Specialty Restaurant (coming soon). Experience the heart-pounding gaming action on our newly-expanded casino floor, featuring over 1,200 of the hottest slot machines, 40 table games, and a new poker and sports betting rooms coming soon. Our spa will feature state of the art spa services on top of the 23rd story of our resort along with a roof top pool, saunas, hot tubs and more!

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

Part Time and Full Time Team Members (TMs) Will Enjoy:

  • Hiring Incentives for Non-Management (up to $400 position depending)
  • Team Member Referral Program (we pay you and your referral up to $600 each)
  • Education/Tuition Reimbursement (up to $6,000 per calendar year)
  • Flexible Work Schedules
  • 1 Free Meal per Shift
  • Subsidized Transportation Options ($4 -$6 round trip for casino busses)
  • Free Covered Parking
  • Team Member Anniversary Program and Recognition (earn resort credit and more)
  • Internal growth and transfer opportunities for continuous growth and advancement opportunities

Full Time Team Members (30+ hours) also enjoy:

  • 2 Weeks PTO in your first year of employment
  • 6 Observed Holidays and Holiday Pay
  • Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match
  • Career Development and Advancement Programs
  • In-State and Out-of-State Relocation Assistance Programs

Dont want to drive to Black Hawk? You dont have to! Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch you can ride the casino bus for only $4-$6 per day!

Responsibilities
  • Provide a warm welcome to our internal and external guests.
  • Provide guests with directions as needed.
  • Efficiently checking in/out guests, which involves retrieving the guest reservation, verifying special requests and accommodations, programming room keys, calculating room charges, making approved changes to guests accounts and collecting a form of payment for charges incurred.
  • Handle large amounts of currency accurately and efficiently.
  • Accurately taking and relaying guest requests to other departments such as Housekeeping, Engineering, Bell/Valet, VIP etc.
  • Properly handle guest mail
  • Assist guest with any concerns that they may have and record such comments and concerns.
  • Answers the phone within three rings and with a smile.
  • Performs other incidental and related duties as required and assigned.
Qualifications

TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, and Experience)

  • High School Diploma preferred.
  • Experience preferred.
  • Must be friendly, approachable and team oriented.
  • Must have good communication skills.
  • Ability to work well with others and alone.
  • Must be able to stand and for extended periods of time.
  • Must be able to work all shifts, weekends and holidays.

DESIRED COMPETENCIES

  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values.
  • Communication - Communicates clearly and informatively; able to read and interpret written information.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
WORK ENVIRONMENT

The incumbent in this position works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The positions work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarchs intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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