Molly Maid, a Neighborly Company

Ypsilanti, Michigan, United States

In Home Consultant / Customer Service Representative

Posted 14 days ago

Job Description

In-Home Consultant / Customer Service Representative


Molly Maid of Ann Arbor


Our amazing team is looking for a new In-Home Consultant / Customer Service Representative! As an In-Home Consultant for Molly Maid, you are a key team member in upholding our commitment to customer satisfaction and professionalism. You are responsible for preparing estimates within the scope of work while growing new relationships and cultivating existing relationships. A Molly Maid company vehicle is provided while performing In-Home Estimates.


As a Customer Service Representative, you are an important member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer inquiries. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

Our franchise continues to grow at a fast pace and this new position is perfect for the flexible person seeking new challenges.


Specific Responsibilities:


  • Learn and perform In-Home Estimates
  • Oversee and manage the estimate calendar
  • Receive incoming calls in a professional and courteous manner
  • Schedule estimates & cleanings
  • Return customer calls
  • Perform administrative functions including data entry, payment processing, and supply inventory
  • Assist with personnel management, including hiring and recruiting functions
  • Perform other duties as needed which may include cross-training in related positions

Job Requirements:


  • Valid Driver's License
  • Strong written and verbal communication skills
  • Detail-oriented
  • Positive Attitude
  • Professional appearance and personality
  • Team player who can work independently


Salary: $680 plus per week. Bonus potential

Hours: Available between the hours of 7:00am to 7:00pm. A typical day of In-Home Consulting is between 8:00am - 5:00pm.

There are times where customers will need a later appointment.


We are actively interviewing for this position - Apply today and our hiring manager will follow-up!


Benefits:


  • Paid time off
  • Health insurance available after 90 days
  • Company vehicle provided while performing In-Home Estimates.

Schedule:


  • Monday to Friday
  • Full time


Molly Maid of Ann Arbor

1954 S. Industrial HWY.

Ann Arbor, MI 48104

(734) 665-7575

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