Inmate Services Technician

Overall Job Objective

Description

GENERAL STATEMENT OF DUTIES
Under the direction of the Inmate Services Section Supervisor, this position performs various records keeping and physical custody duties associated with the monitoring and safeguarding of inmate property and clerical duties required to intake and release inmates, process and maintain computer records and detention files in the Arapahoe County Sheriff's Office Detention Facility.

Connect With Us!

#Work4ArapSO
     / ArapahoeSO

Duties

EXAMPLES OF ESSENTIAL FUNCTIONS
The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required:

• Determines property storage and packing of property based on the stability and sensitivity of the item(s), i.e. spoilage, money, etc.
• Processes inmate property releases and property intakes.
• Processes notary services for inmate legal documents.
• Manages Front Lobby Reception Desk to include contact with bondsmen, public, attorneys, volunteers, and staff members.
• Manages visitation by setting visitation hours, signing in and verifying visitors, securing the personal items of visitors and directing visitors to the visitation area.
• Coordinates, verifies and logs bond information and processes checks for court.
• Restocks the laundry supplies and issues laundry to new inmates.
• Maintains and reconciles inmate trust accounts and cash reports.
• Operates computers and standard office equipment including commonly used computer software programs.
• Verifies and enters information into the computer RMS from custody documents to include inmate's personal and charge information, property inventory, and court dates.
• Obtains required copies of legal documents, recognizes and understands procedures for processing legal documents.
• Identifies bond amounts through the use of criminal statutes and bond schedules.
• Completes NCIC/CCIC records checks, entries, and teletypes.
• Locates, confirms and retrieves warrants.
• Generates and maintains inmate detention file.
• Answers telephones and provides information to external and internal customers.
• Trains others as required.
• Is committed to a high standard of safety laws and all of the Sheriff's Office policies and procedures and must be willing to report safety violations and potential safety violations to appropriate supervisory or management personnel.
• Maintains regular and acceptable attendance at such level as determined at the Sheriff's Office discretion.
• Performs duties onsite, except those job duties that are customarily or by nature performed offsite.
• Follows and supports the mission, values, organizational philosophies, operational principals, code of conduct, and policies and procedures of the Sheriff's Office
• Interacts effectively with others and exercises good judgment when dealing with people in sensitive situations.
• Perform duties regularly assigned to the ISS Supervisor level in the absence of the ISS Supervisor as a temporary duty.

 
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of booking/court/bonding paperwork and processes.
• Skilled in conflict resolution.
• Ability to operate computers and commonly used computer software programs, as well as any other standard office equipment as required by position.
• Ability to communicate effectively in verbal and written English.
• Ability to quickly and accurately follow verbal and written instructions.
• Ability to quickly and accurately recognize and use alpha and numeric arrangements.
• Ability to handle multiple tasks at the same time.
• Ability to operate a computer terminal to accurately input data and maintain a high attention to detail and subtle irregularities.
• Ability to establish and maintain effective working relationships with Sheriff's Office staff members, the public, inmates, court officials and other law enforcement agencies.
• Ability to safely operate a County vehicle in normal and adverse conditions.
• Capacity for developing and/or adapting to new ideas and changing conditions.
• Ability to apply sound reasoning and decision-making.

Requirements

 
MINIMUM QUALIFICATIONS
EDUCATION: High School graduate or GED equivalent.
EXPERIENCE: One (1) year customer service experience and general accounting and/or inventory control and clerical functions literacy.

PREFERRED QUALIFICATIONS:

• Two (2) years experience in a customer service or office environment performing data entry and answering phones.

                       
NECESSARY SPECIAL REQUIREMENTS

• Must be able to obtain Notary Public certification.
• Must be able to type 25 WPM corrected.
• Must possess a valid Colorado driver's license.
• Must possess CPR, AED, and First Aid certification within the initial status period.

 
PHYSICAL DEMANDS
The following are some of the physical demands commonly associated with this position.  They are included for informational purposes and are not all inclusive.
 
Occasionally:  Activity exists less than 1/3 of the time.
Frequently:    Activity exists between 1/3 and 2/3 of the time.
Constantly:    Activity exists more than 2/3 of the time.
 

• Spends 40% of the time sitting, 50% standing and 10% walking while on the job.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery and writing utensils in addition to specific instruments associated with the position.
• Frequently involved in oral and auditory interaction, enabling interpersonal communication including automated devices such as the telephone as well as interaction with inmates and public.
• Frequently bends, squats, stoops, kneels, twists, balances, and reaches overhead and below waist level while performing job duties.
• Occasionally lifts or carries up to 100 lbs. when moving property.

 
JOB-RELATED CONTACTS:
This position requires extensive communication with other individuals in the Sheriff's Office, the public, inmates, court officials, and other law enforcement agencies to ensure complex and routine procedures are followed. Information provided is generally of a critical and confidential nature and tactfulness is desirable in dealing, particularly, with the public. In this position, contact with blood, body fluids, or other medical hazards are possible; however, the member should have adequate time to take precautionary and protective measures.
 
WORK ENVIRONMENT:
The work environment is generally not considered a standard office environment. The work environment may be stressful, loud, and chaotic during high volume activity, demanding full attention and coordination of numerous tasks simultaneously. Candidates must be available and willing to work any shifts (days, swings, graveyards) along with weekends, holidays, and overtime per day or per week as the Sheriff's Office determines is necessary or desirable to meet its needs.
 
BIO-HAZARD NOTICE:
This position has been determined to be a HIGH exposure risk to "biohazards" associated with blood-borne pathogens HIV (AIDS), HBV (hepatitis B) virus, and air-borne transmissions of TB (tuberculosis).  Members are advised that exposure to a "biohazard" may result in severe illness or death.  Members are required by agency policy to use protective equipment and clothing.  Inoculation may be required to prevent or treat exposures to "biohazards". Supplemental Information

YOU MUST PROVIDE A CURRENT VALID EMAIL ADDRESS FOR APPLICATION STATUS NOTIFICATIONS (only one email address is accepted by the system).

EXPECTED DURATION OF THE APPLICATION PROCESS:
Due to the nature of the application and selection process for the Sheriff's Office, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately 4 to 8 weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.

WORK SCHEDULES:
Employees are required to work the time periods and/or shifts, rotational and/or stationary, and location assignment, consistent with the needs of the Sheriff's Office.

DUTY ASSIGNMENTS:
All applicants hired by the Sheriff serve at the pleasure of the Sheriff of Arapahoe County and may be assigned to any of the agencies bureaus, sections or units at the discretion of the Sheriff or his duly appointed representative. Employment is at the will and pleasure of the Sheriff, per Colorado State Statute: 30-10-506. Written policies and other manuals do not alter the at will status of employment.

COMMUNITY POLICING:
The Arapahoe County Sheriff's Office is committed to the implementation of the community-policing concept. Community policing is an organizational strategy and philosophy which emphasizes problem solving partnerships between the Sheriff's Office, neighborhoods and businesses, working together to create a better quality of life within the community.

INITIAL STATUS PERIOD OF EMPLOYMENT:
Successful applicants are subject to an initial status period of employment. This initial status period is 12 months for all positions. The initial status period is regarded as part of the applicant's examination process and will be utilized for purposes of employee evaluation, training and adjustment to the demands of the profession. New employees, who fail to perform satisfactorily during the period, may be separated from the Sheriff's Office, depending on the circumstance of each case.

APPLICANT DISQUALIFICATION FACTORS: 
Applicants are advised that areas for disqualification from further consideration include, but are not limited to, the following:

• Illegal Drug Use. Applicants who have recent illegal drug usage will be disqualified.
• Recent drug use includes marijuana within 1 year and all other illegal drug use within the past 5 years.
• All other illegal drug use will be evaluated on a case-by-case basis.
• Any felony conviction
• Driving Record
• Outside activities which may be deemed a conflict of interest
• Revelation or discovery of assaultive behavior
• Documented record of prior work performance
• Unsuccessful completion of any basic requirement
• Inability to perform the essential functions of the position
• Police history - type, frequency and nature of contacts(s).
• Providing false or misleading information during the application / selection process.

It is the policy of the Sheriff's Office to not discuss the reasons why applicants were not selected for hire. There is no flexibility to this policy. Applicants may be notified of their disqualification at any point in the selection process. If you receive such a notice, it simply means that you do not meet our standards at this time. Receiving this notice does not indicate that you are ineligible to apply with other agencies.

POLICY ON REAPPLICATION:
Applicants who failed a written test may reapply and retest no sooner than six months from the date of they took the written test. All other applicants who are disqualified can reapply with the Sheriff's Office no sooner than one year from the date of notification of non-selection.
 
We are an equal employment opportunity employer. EEOE M/F/D/V

We are an equal employment opportunity employer, who fully supports and complies with ADA.

Should you require an accommodation to apply for this position please contact Human Resources.