Chicanos Por La Causa, Inc.

Phoenix, AZ

Integrated Care Manager

Posted 27 days ago

Job Description


The Integrated Care Manager is responsible for managing the caseload of current clients at Corazon Substance Abuse Residential Treatment Program to support the diminishment of Social Determinants of Health (SDOH). The Integrated Care Manager works collaboratively with all program staff on the Corazon campus. Communicates and coordinates with both internal and external partners to connect clients with resources and services to address SDOH needs as identified during intake through the use of the PRAPARE. Creates plan prior to discharge to assist clients with connecting to community resources, and services providers.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must meet the criteria for a Behavioral Health Technician; one or more criteria below must be met:

  1. Master's degree or bachelor's degree in a field related to behavioral health
  2. Registered nurse
  3. A physician assistant who is not working as a medical practitioner
  4. Bachelor's degree and at least one year of full-time behavioral health work experience
  5. Associate's degree and at least two years of full-time behavioral health work experience
  6. High school diploma or high school equivalency diploma and credit hours of post-high school education in a field related to behavioral health completed no more than four years before the date the individual begins providing behavioral health services and two years of full-time behavioral health work experience or four years of full time behavioral health work experience
  7. Licensed as a practical nurse, according to A.R.S. Title 32, Chapter 15, with at least two years of full-time behavioral health work experience.
  1. Experience working in a residential setting
  2. Knowledge of behavioral health systems and community resources
  3. Ability to work with unique populations such as seriously mentally ill, homeless, and/or justice-connected men.
  4. Must be responsible and reliable
  5. Must be capable of dealing with crisis situations
  6. Must conduct themselves in a professional manner
  7. Possess good written and verbal communication skills.
  8. Must be able to pass a drug test upon hire and adhere to the CPLC chemical use policy.
  9. Must have or obtain within 30 days of hire: CPR/First Aid Certification, CPI certification, AZ Fingerprint Clearance Card, current TB test.
  10. Bilingual a plus.
  11. Possess an Arizona Drivers license, vehicle insurance, and the ability to be covered under CPLCs policy.


  1. Performs comprehensive review of the PRAPARE tool.
  2. Identifies needs as determined through the completion of the PRAPARE, and other SDOH.
  3. Documents all coordination and engagement with clients and others involved in treatment to include progress as it relates to the PRAPARE, diminishing of SDOH, relapse prevention planning, and discharge planning.
  4. Manage and monitor individually assigned caseloads.
  5. Accurately documents progress notes same day as service, not to exceed 24 hours; crisis documentation completed the same day as service.
  6. Maintains, and manages caseload outcomes related to SDOH.
  7. Assists with discharge planning and connection to community referrals and resources.
  8. Keeps key team members informed and communicated with, both internally and externally.
  9. Understanding of all licensing, regulatory, and agency guidelines.
  10. Completes end of treatment PRAPARE.
  11. Meets with clients within 48 hours of intake to create a plan to address SDOH as identified in the PRAPARE.
  12. Frequency of client contact determined through staffing and recommendation of the clinical team to match the level of identified need.
  13. Weekly staffing with Clinical Lead or other designees to review the progress of coordination and connection with referrals.
  14. Ability to manage stressful situations, where services are in high demand.
  15. To be available for shift coverage and crisis resolution.
  16. To provide on-call coverage for crisis situations as needed during shift hours.
  17. To share weekend and holiday coverage as scheduled.
  18. Ability to work with clients with a range of physical and behavioral health needs.
  19. Attend and participate in supervision, and staff meetings as scheduled.
  20. Perform other duties as assigned.


Ability to communicate clearly, effectively, and professionally both verbally and in writing. Able to present operational information to personnel at all levels. Ability to travel and transport clients to community resources as needed.


The employee will be expected to participate in continuous learning, competency building, and maintenance of competency skills.


Work is performed in structured environments.


Reports to and is supervised directly by a Clinical Lead or designee at Corazon. The employee is also accountable for understanding and complying with CPLC policies and procedures.