Centura Health

Englewood, CO

IT Service Analyst I

Posted 19 days ago

Job Description

Welcome to Centura Health

Welcome to the largest health ecosystem in Colorado and western Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to options, possibilities and values that guide exceptional care. Welcome to extremely important industry challenges and opportunities to solve complex problems. Welcome to highly intelligent teams, overflowing community and the wholeness of mind, body and spirit that is Centura Health.

Flourishing Begins Here

You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. At Centura Health, we value incredible people with incredible skills - but your commitment to a greater cause is something we value even more.

Centura Health, Information Technology, Service Desk work unit is responsible for providing support to assist in the delivery of Information Technology services. The work unit provides Tier I and II support for operating systems, software, hardware, smartphones, printers and other IT equipment that enables associates to conduct their day-to-day activities. This position provides Service Desk support for Centura Health and affiliates. Position provides Tier 1 and some Tier II support for a wide range of service offerings, including applications, voice and desktop support. Effectively and efficiently resolves incoming Tier 1 and some Tier II support calls and manages escalation for Tier II & III support when necessary diagnoses problems and resolves problems for desktop computer systems following defined procedures, processes and methods or as instructed by manager. Analyzes, diagnoses and resolves problems associated with passwords, dial-up networking, wireless, VPN, hardwire connections and access to business applications. In some cases, determines that the problem must be referred to a network specialist or application administrator outside the Section due to the nature of the problem.

What You Bring/Job Requirements

In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:

  • 1 -2 years of experience supporting a service desk or business department.
  • HS GED Required
  • Associates Degree Information Systems, Computer Science or related field, required (2 years of additional related professional experience may be substituted for Degree)
  • A+ CompTIA Preferred

Physical Requirements: Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)

Your Connected Community

When people and places align, incredible things happen. Just like the 21,000+ amazing associates who work here, every community within Centura Health's connected ecosystem has its own unique history, story and personality.

Centura Health is headquartered in Centennial, CO, with additional business office locations throughout the Denver Tech Center. The Corporate Service Center is home to our leaders and centralized teams that support our hospitals, clinics and people - including marketing, human resources, employee benefits, finance, billing, talent acquisition/development, payor relations, IT, project management, community benefit and more. Whether you work in the corporate headquarters or one of our nearby offices, you'll experience a culture of collaboration and community where incredible people are doing incredible things every day.

Caring for Your Whole Well BeingWe provide whole person care and understand that a comprehensive benefits package will enrich the lives of our associates at work and at home. At Centura Health we offer exceptional benefits to eligible associates. Our total rewards are designed with your well-being in mind and may include: - 401K, which includes matching when eligible - Three Health Insurance Plan Options including covering eligible dependents - Two Dental Insurance Plan Options including covering eligible dependents - Vision Insurance including covering eligible dependents - Daycare & Medical Flexible Spending Account Options - Leaves of Absence - Short Term Disability - Long Term Disability - Life Insurance - Voluntary Benefits including Hospital Indemnity Coverage, Critical Illness, Accident, Permanent Life insurance, and Norton LifeLock - Paid Time Off - Spouse & Child/Dependent Life Insurance Coverage Options - Shift Differentials - Employee Wellness Resources - Employee Assistance Programs - Tuition Reimbursement - Shift differentials - Relocation assistance based on location - Associate Discounts for phone, cell phone plans, Auto Insurance, Home Insurance, Auto Buying, Pet Insurance, and much more... The pay rate for this position is listed above and varies based on experience, skills, and comparison to others who are already in this role. If you do not see the pay for this position listed above or you see an estimate, it is because you are on a second party job board. Please visit www.centura.org/careers to apply and see the pay range for this role. All of our pay ranges are posted clearly on the Centura Health Careers site.