McDonald's - Corporate

Chicago, Illinois, United States

Manager, Tech Lead - Restaurant Tech

Posted over 1 month ago

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Job Description

Company Description:

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortunes Most Admired Companies and Fast Companys Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. Its bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description:

This opportunity is part of the Global Technology Commercial Product & Platform, where our vision is to develop technology that delights our customers and enables our crew to operate our restaurants optimally and effectively!

The Manager, Tech Lead (TL) will oversee the technical solutions and delivery of various restaurant systems, including Point of Sale (POS), Kitchen Management System (KVS), Back Office, Digital Menu Boards (DMB), Payments, Kiosk, Mobile App & Web shared services. You will collaborate closely with external vendors and internal stakeholders to bring to life the future of technology solutions. The ideal candidate for this role will be a successful individual with a broad range of expertise across multiple disciplines and a proven track record of success in various functions. You should become comfortable with ambiguity and agile ways of working, lead with a figure-it-out attitude, and be open to evolving your role and responsibilities as our work rapidly evolves.

If youre curious about the technology we use and are motivated by a fast-paced, dynamic environment, we invite you to explore joining us to help craft the future of our organization!

Key Responsibilities:

  • Collaborate closely with the product manager to manage relations with commercial-off-the-shelf (COTS) partners and digital agency partners.
  • Lead all aspects of software and hardware development/implementation of commercial-off-the-shelf (COTS) partners' systems for POS, KVS, Kiosk, DMBs, Payment, back-office system etc.
  • Lead deployment/upgrade planning and coordination, including prioritizing defects impacting customers and the restaurant team.
  • Partner closely with tech leadership to align on scalable technology solutions for concept locations.
  • Lead the coordination of full technology deployment in stores, supervising network infrastructure setup, POS/KVS installation, Back-Office PC deployment, training resources, etc.
  • Collaborate with cross-functional teams to define technical requirements and specifications for backend systems.
  • Develop and optimize processes for Jira, deployment, and intake, enhancing workflow efficiency.
  • Bachelor's degree in computer science or equivalent technical education and 5+ years of technology experience.
  • Experience working with third-party suppliers.
  • Deep understanding of hardware, software integration, architecture, design patterns, database design, and application security.
  • Solid experience in developing end-to-end restaurant technology products and services operating in high-performance, distributed systems.
  • Superb communication skills, with the ability to explain complex technical solutions to non-technical partners.
  • Flexibility for travel (10-15%) across U.S. geographies.

Preferred Qualifications:

  • Retail experience - Point of sale systems or kitchen management solutions
  • Experience working on projects that span multiple organizations, geographies, and business units
Additional Information:

McDonalds is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonalds provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact Reasonable accommodations will be determined on a case-by-case basis.

McDonalds provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.