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Job Description
Office Assistant
Mesa, AZ
A sign-on bonus of 5% of the annual salary is being offered
CPLC Centro Esperanza offers specialized services for SMI populations focusing on case management and psychiatric services.
OBJECTIVE AND POSITION SUMMARY
Assist in maintaining consumer files and statistics; respond to requests for medical records; perform clerical duties.
MINIMUM QUALIFICATIONS AND COMPETENCIES
PRIMARY DUTIES AND ESSENTIAL FUNCTIONS
Maintain open and/or closed consumer files.
Schedule members' appointments, ensure service tickets are in order, and collect and validate insurance information.
Retrieve files for scheduled appointments
Records no-show and appointment changes.
File all consumer data upon receipt.
Collects, monitors, and enters data/information into the computer systems.
Acts as receptionist, receives/escorts visitors, and handles matters as directed.
Prepare consumer files for internal and external audits
Coordinate with staff and clinical staff to ensure proper documentation of consumer files
Submit monthly reports
Maintain logs for outgoing and incoming fax, PCP, a notice of action, and intake/discharge.
Assist with other administrative duties as needed
Attend meetings as assigned or directed
Prepare and process SMI packets
Perform other duties as assigned by Management
Effective January 3, 2022, all CPLC Employees and all Service Providers must be Fully Vaccinated against COVID-19. Newly hired employees, who are not Fully Vaccinated at the time of hire, are expected to begin a vaccination series immediately upon hire. CPLC recognizes medical and religious exemptions to the COVID-19 vaccination requirement by applicable law and upon approval by CPLC. However, any person approved for an exemption, without exception, is subject to masking.
Administrative support
Office operations
Data entry
Filing and record-keeping
Document management
Correspondence handling
Phone and email communication
Appointment scheduling
Calendar management
Meeting coordination
Office supplies management
Inventory control
Reception duties
Customer service
Front desk support
Mail handling
Billing and invoicing
Financial transactions
Expense tracking
Database management
Report generation
Spreadsheet management
Typing and word processing
Organizational skills
Attention to detail
Time management
Problem-solving skills
Communication skills
Computer proficiency
Multitasking
Adaptability
Confidentiality
Teamwork
Professionalism
Customer-oriented
Self-motivated
Prioritization skills
Office equipment operation
File organization
Records retrieval
Office procedures
Document formatting
Office technology
Meeting minutes
Travel arrangements
Database entry
Information management
Office maintenance
Office security
Task coordination
Resource coordination
Event planning
Presentation preparation
Proofreading
Correspondence drafting
Billing support
Time tracking
Office software proficiency
Workplace efficiency
Mesa, AZ
A sign-on bonus of 5% of the annual salary is being offered
CPLC Centro Esperanza offers specialized services for SMI populations focusing on case management and psychiatric services.
OBJECTIVE AND POSITION SUMMARY
Assist in maintaining consumer files and statistics; respond to requests for medical records; perform clerical duties.
MINIMUM QUALIFICATIONS AND COMPETENCIES
- High school diploma or G.E.D. equivalent. Some experience from which knowledge and skills can be utilized to perform general clerical work.
- Able to obtain fingerprint clearance card.
- Have excellent phone etiquette, be customer service driven, and be able to multitask.
- Must have written and verbal communication skills.
- Able to work with minimum supervision, knowledge of MS Office (Word, Excel, Outlook, Access)
- Prepare a new consumer file once the Site Director has signed off on the assessment.
- Maintain, store, and ensure proper documentation of consumer files
- Respond to and prepare the legal request for consumer records
PRIMARY DUTIES AND ESSENTIAL FUNCTIONS
Maintain open and/or closed consumer files.
Schedule members' appointments, ensure service tickets are in order, and collect and validate insurance information.
Retrieve files for scheduled appointments
Records no-show and appointment changes.
File all consumer data upon receipt.
Collects, monitors, and enters data/information into the computer systems.
Acts as receptionist, receives/escorts visitors, and handles matters as directed.
Prepare consumer files for internal and external audits
Coordinate with staff and clinical staff to ensure proper documentation of consumer files
Submit monthly reports
Maintain logs for outgoing and incoming fax, PCP, a notice of action, and intake/discharge.
Assist with other administrative duties as needed
Attend meetings as assigned or directed
Prepare and process SMI packets
Perform other duties as assigned by Management
Effective January 3, 2022, all CPLC Employees and all Service Providers must be Fully Vaccinated against COVID-19. Newly hired employees, who are not Fully Vaccinated at the time of hire, are expected to begin a vaccination series immediately upon hire. CPLC recognizes medical and religious exemptions to the COVID-19 vaccination requirement by applicable law and upon approval by CPLC. However, any person approved for an exemption, without exception, is subject to masking.
Administrative support
Office operations
Data entry
Filing and record-keeping
Document management
Correspondence handling
Phone and email communication
Appointment scheduling
Calendar management
Meeting coordination
Office supplies management
Inventory control
Reception duties
Customer service
Front desk support
Mail handling
Billing and invoicing
Financial transactions
Expense tracking
Database management
Report generation
Spreadsheet management
Typing and word processing
Organizational skills
Attention to detail
Time management
Problem-solving skills
Communication skills
Computer proficiency
Multitasking
Adaptability
Confidentiality
Teamwork
Professionalism
Customer-oriented
Self-motivated
Prioritization skills
Office equipment operation
File organization
Records retrieval
Office procedures
Document formatting
Office technology
Meeting minutes
Travel arrangements
Database entry
Information management
Office maintenance
Office security
Task coordination
Resource coordination
Event planning
Presentation preparation
Proofreading
Correspondence drafting
Billing support
Time tracking
Office software proficiency
Workplace efficiency
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