Chicanos Por La Causa, Inc.

Phoenix, Arizona, United States

Office Assistant

Posted over 1 month ago

Job Description

Office Assistant

Mesa, AZ

A sign-on bonus of 5% of the annual salary is being offered

CPLC Centro Esperanza offers specialized services for SMI populations focusing on case management and psychiatric services.


Assist in maintaining consumer files and statistics; respond to requests for medical records; perform clerical duties.

  • High school diploma or G.E.D. equivalent. Some experience from which knowledge and skills can be utilized to perform general clerical work.
  • Able to obtain fingerprint clearance card.
  • Have excellent phone etiquette, be customer service driven, and be able to multitask.
  • Must have written and verbal communication skills.
  • Able to work with minimum supervision, knowledge of MS Office (Word, Excel, Outlook, Access)
  • Prepare a new consumer file once the Site Director has signed off on the assessment.
  • Maintain, store, and ensure proper documentation of consumer files
  • Respond to and prepare the legal request for consumer records


Maintain open and/or closed consumer files.

Schedule members' appointments, ensure service tickets are in order, and collect and validate insurance information.

Retrieve files for scheduled appointments

Records no-show and appointment changes.

File all consumer data upon receipt.

Collects, monitors, and enters data/information into the computer systems.

Acts as receptionist, receives/escorts visitors, and handles matters as directed.

Prepare consumer files for internal and external audits

Coordinate with staff and clinical staff to ensure proper documentation of consumer files

Submit monthly reports

Maintain logs for outgoing and incoming fax, PCP, a notice of action, and intake/discharge.

Assist with other administrative duties as needed

Attend meetings as assigned or directed

Prepare and process SMI packets

Perform other duties as assigned by Management

Effective January 3, 2022, all CPLC Employees and all Service Providers must be Fully Vaccinated against COVID-19. Newly hired employees, who are not Fully Vaccinated at the time of hire, are expected to begin a vaccination series immediately upon hire. CPLC recognizes medical and religious exemptions to the COVID-19 vaccination requirement by applicable law and upon approval by CPLC. However, any person approved for an exemption, without exception, is subject to masking.

Administrative support

Office operations

Data entry

Filing and record-keeping

Document management

Correspondence handling

Phone and email communication

Appointment scheduling

Calendar management

Meeting coordination

Office supplies management

Inventory control

Reception duties

Customer service

Front desk support

Mail handling

Billing and invoicing

Financial transactions

Expense tracking

Database management

Report generation

Spreadsheet management

Typing and word processing

Organizational skills

Attention to detail

Time management

Problem-solving skills

Communication skills

Computer proficiency








Prioritization skills

Office equipment operation

File organization

Records retrieval

Office procedures

Document formatting

Office technology

Meeting minutes

Travel arrangements

Database entry

Information management

Office maintenance

Office security

Task coordination

Resource coordination

Event planning

Presentation preparation


Correspondence drafting

Billing support

Time tracking

Office software proficiency

Workplace efficiency

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