One Stop Operator - Coconino County

OBJECTIVE AND POSITION SUMMARY

The One-Stop Operator plans, coordinates, and organizes programs and services delivery of the One-Stop Center. The One-Stop Operator establishes operating procedures, protocols, controls of functional activities and services delivery among One-Stop Center Consortium Partners. Also serves as liaison and governance among One-Stop System members, i.e., various public, private and non-profit agencies both co-located on-site and external linkages as well. Additionally, the One-Stop Operator performs staff support services for the Coconino County Arizona Workforce Investment Area. Also, a key task assignment of the One-Stop Operator is to prepare necessary reports of One-Stop Center employment and training activity statistics in support of Northeastern Arizona Workforce Investment Area. Tasks performed and decisions made by the One-Stop Operator may affect the overall operations of the Coconino County Arizona Workforce Investment Area. It is imperative that the One-Stop Operator exercises good judgment and due diligence with care when performing duties and communicating on behalf of CPLP Workforce Solutions. The One-Stop Operator will be based in Flagstaff. The One-Stop Operator will travel periodically within the Coconino County to affiliate sites, and to workforce events. CPLC reimburses mileage at 65.5 cents/mile.

SUPERVISORY RESPONSIBILITIES

N/A

SPECIALIZATIONS

Requires the ability to supervise all of the One-Stop Center activities, requires the ability to interpret, explain, and apply principles of public and private agency employment and training administration; requires current knowledge of federal and state laws, statutes, policies and regulations pertaining to Local Workforce Development Boards and the Workforce Innovation and Opportunity Act; ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches; ability to plan, implement, and evaluate the achievement of goals, objectives and work-plans; ability to communicate effectively (oral and written), with elected officials, member of the board of directors, regulators, private businesses, employees, attorneys, contractors, and vendors; ability to establish and maintain effective working relationships with a diverse group of citizens, local business leaders, and representatives of public agencies.

PRIMARY DUTIES AND ESSENTIAL FUNCTIONS

• Works with a variety of public and private organizations and makes presentations as required.
• Conducts technical, operational and analytical studies related to One-Stop System employment and training activities.
• Serves as central information source regarding functions, policies, procedures and services of Coconino County Arizona One-Stop Center management activities.
• Works with public and private agencies to assess critical employment and training issues or business needs to insure effective outreach services.
• Contributes to the efficiency and effectiveness of One-Stop Center Consortium employment and training services oversight by offering suggestions and directing or participating as an active member of work teams.
• Develops and coordinates operational policies and procedures that reflect the services and delivery system through the One-Stop Center.
• Establishes partnerships and oversees the coordination of training programs and One-Stop services orientations.
• Oversees the preparation of operating schedules and coordinates day-to-day activities and governance of the One-Stop Center.
• Uses current computer applications and software to maintain and prepare operating budgets and necessary employment and training reports.
• Coordinates customer traffic flow for services in the One-Stop Center.
• Processes customer complaints and resolves issues impacting the One-Stop Center functional operation.
• Develops shared partner resources allocation plan for effective employer and jobseeker services.
• Facilitates partnership and consortium meeting as required.
• Delivers Workforce Development System presentations and promotes One-Stop Center activities.
• Travels to multiple sites and locations.
• Manages confidential information.
• Regular and consistent attendance.
• Other duties as assigned.

MINIMUM QUALIFICATIONS AND COMPETENCIES

Education /Background :

• A Bachelor's or Associate's degree and a minimum of 2-years management experience aligning organizational objectives to organizational goals; achieving operational goals and exceeding customer expectations (or equivalent combination of education and experience).

Other requirements :

• Basic Skills: Active learning, critical thinking, learning strategies, mathematics to include solving problems, ability to monitor self, other individuals, or organizations. Reading comprehension, professionally speaking, effectively communicates in writing.
• Social Skills: Coordination, instructing, negotiating, persuasion, service orientation, social perceptiveness.
• Problem Solving Skills: Complex problem solving.
• System Skills: Judgment and decision making.
• Resource Management Skills: Clear understanding of planning, directing and reviewing the work of others on a project or day-to-day basis.
• Desktop Computer Skills: Spreadsheets, presentations, internet navigation, word processing, database application.

Effective January 3, 2022, all CPLC Employees and all Service Providers, are required to be Fully Vaccinated against COVID-19. Newly hired employees, who are not Fully Vaccinated at the time of hire, are expected to begin a vaccination series immediately upon hire. CPLC recognizes medical and religious exemptions to the COVID-19 vaccination requirement, in accordance with applicable law and upon approval by CPLC. However, any person approved for an exemption, without exception, is subject to masking, weekly COVID-19 testing at their expense, and other requirements established by CPLC from time to time.

PHYSICAL DEMANDS AND TYPICAL WORKING CONDITIONS

Position requirements: This position is both a mobile and a sedentary position with periods of light physical activity, and is performed mostly in office surroundings. Positions typical in nature require regular walking or standing; sitting, lifting and carrying up to 20 pounds; climbing stairs, bending, reaching, holding, grasping and turning objects; and using fingers to operate computer keyboards. This position will require the ability to speak normally and to use normal or aided vision and hearing.

Travel: Local, interstate and intrastate travel to Chicanos Por La Causa, Inc., its affiliates and/or subsidiaries, will be necessary to successfully fulfill the duties of this position. Candidate must have and maintain a valid driver's license and auto insurance. Technology will be utilized to minimize travel whenever feasible. The travel requirements for this position are anticipated to be 25 to 35 percent assignment depending. Overnight travel must be approved in advance by the Department VP.

This position requires working indoors in environmentally controlled conditions, exposure to sounds and noise levels that may be distracting or uncomfortable. Job tasks are performed in close physical proximity to other people. Requires sitting, writing letters and memos, face-to-face discussions with individuals or teams, contact with others (face-to-face, by telephone, or otherwise), use of electronic mail, being exact or highly accurate, meeting strict deadlines, coordinating or leading others in accomplishing work activities. Requires work with external customers or the public and working with others in a group or team.

This job description is subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

LIMITATIONS AND DISCLAIMER

This job description is meant to describe the general nature and level of work being performed; it is not intended or is implied to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. All employees are accountable for understanding and complying with all corporate policies and procedures as well as any program specific policies and procedures. Continued employment remains on an "at-will" basis.

This job description is subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Employee signature below indicates the employee's understanding of the requirements, essential functions and duties of the position.

EMPOWERING LIVES THROUGH CONTINUOUS LEARNING

Continuous Learning: All certifications related to the position at hire, or obtained while employed by CPLC, must be maintained. Candidate will be expected to participate in continuous learning opportunities to maintain competency and enhance skillset. Learning opportunities must be approved by supervisor.

CPLC Mission, Vison and Values in Action: Our mission and purpose is to drive economic and political empowerment. We cannot achieve our vision of "Empowered Lives" without the full engaged participation of each employee. Each CPLC employee is expected to adhere not only to the CPLC Code of Conduct when acting on behalf of CPLC, but each employee is also expected to contribute to promoting and demonstrating CPLC's Values in Action in their interactions with clients, other CPLC employees, CPLC stakeholders, and at any and all times representing CPLC.

CPLC Values in Action

I deliver on my commitments.

I bring innovative solutions and adapt to address challenges.

I advance and own my professional and personal growth.

I engage passionately and fully in advocating for, and responding to, the needs of our community.

I demonstrate respect with honest and transparent communication.

I protect CPLC resources as if they are my own.