Blue Cross Blue Shield of Arizona
Phoenix, Arizona, United States
Site Reliability Engineer III
Job Description
Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,800 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.
Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
Level 3 Ops Site Reliability Engineer III (grades 30 - 31)
Purpose of the job- Serves in a real-time production support role to ensure the stability, integrity, and efficient operation of in-house information systems that support core organizational functions. Develop and utilize monitoring solutions for key enterprise solutions and IT based services, provide supports, maintains and optimizes networked software and associated operating systems. Identifies, communicates, and resolves issues to maximize benefit of IT systems investments in a highly collaborative environment with development teams, dev/ops teams and core infrastructure teams.
REQUIRED QUALIFICATIONS
Required Work Experience
Level 2
4 years- Experience in information technology or computer systems, including experience with networked software and operating systems. Experience creating monitoring solutions in commercial monitoring tools (e.g Solarwinds, SCOM, Extrahop, Nagios, Splunk, or similar tool). Experience developing tools using scripting/programming language (e.g. Powershell, Bash, Korn, Visual Basic, Python, Ruby, or other similar tool).
2 years - Experience in planning, design, development, and implementation of software systems, applications, data protection solutions and related products. Experience working across team boundaries to define and bring enterprise-level reliability and maintainability to existing services and systems while contributing to the architecture of new ones.
Level 3
6 years- Experience in information technology or computer systems, including experience with networked software and operating systems. Experience creating monitoring solutions in commercial monitoring tools (e.g Solarwinds, SCOM, Extrahop, Nagios, Splunk, or similar tool). Experience developing tools using scripting/programming language (e.g. Powershell, Bash, Korn, Visual Basic, Python, Ruby, or other similar tool).
3 years - Experience in planning, design, development, and implementation of software systems, applications, data protection solutions and related products. Experience working across team boundaries to define and bring enterprise-level reliability and maintainability to existing services and systems while contributing to the architecture of new ones.
1 year Experience in project management and/or Agile methodology
1 year Supervisory or lead experience
Required Education
- High-School Diploma or GED in general field of study (All Levels)
Required Licenses
- N/A
Required Certifications
- N/A
PREFERRED QUALIFICATIONS
Preferred Work Experience
Level 3
4 to 6 years Experience in information technology or computer systems, including experience with networked software and operating systems. Experience creating monitoring solutions in commercial monitoring tools (e.g Solarwinds, SCOM, Extrahop, Nagios, Splunk, or similar tool). Experience developing tools using scripting/programming language (e.g. Powershell, Bash, Korn, Visual Basic, Python, Ruby, or other similar tool).
5 years Experience in planning, design, development, and implementation of software systems, applications, data protection solutions and related products. Experience working across team boundaries to define and bring enterprise-level reliability and maintainability to existing services and systems while contributing to the architecture of new ones.
1 years Experience in project management and/or Agile methodology
Preferred Education
- Bachelors Degree in Computer Science, Information Systems, Business, or related field (All Levels)
Preferred Licenses
- N/A
- N/A
Level 1 - Performs job functions under general supervision or peer review
- Collaborate with infrastructure staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
- Analyzes application/system metrics to track utilization trends over time to work with infrastructure/dev teams to detect/anticipate needs and failure patterns
- Work with architecture team, dev/ops team(s), project managers, scrum masters and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
- Deploy applications and enhancements to applications, software, and operating systems
- Identify, research, analyze, track and resolve basic production problems
- Perform server backup procedures, and other recovery processes in accordance with the companys disaster recovery and business continuity strategies.
- Integrate servers, including database, and backup servers and software, into enterprise systems.
- Monitor and test system performance; prepare and deliver system performance statistics and reports.
Level 2 - Performs job functions with moderate supervision and peer review (in addition to level 1 activities)
- Advises and confers with engineers (VM, Storage, Network, Development, et. al) in design review meetings to give production support/ process automation recommendations.
- Advises and confers with engineers (VM, Storage, Network, Development, et. al) in design review process to give production support/monitoring recommendations.
- Create and maintain documentation as it relates to system configuration(s), mapping, and processes.
- Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
- Participate or lead small to medium scoped projects
Level 3 - Performs job functions with minimal supervision
- Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
- Design and perform server/system backup procedures, and other recovery processes in accordance with the companys disaster recovery and business continuity strategies.
- Works with development and infrastructure teams during preliminary design/development phase of a system/application build to recommend production support and monitoring methods/strategies for attaining customer-specified operational reliability, using knowledge of reliability engineering and other technologies: Analyzes preliminary plans and develops reliability engineering program to achieve customer reliability objectives.
- Participate in Infrastructure Review process for CPM managed projects.
- Design and build custom monitoring solutions for BCBSAZ enterprise applications
- Facilitate and/or create new procedures and processes that support advancing technologies or capabilities
- Analyzes application/system metrics to track utilization trends over time to work with infrastructure/dev teams to detect/anticipate needs and failure patterns
- Participate or lead small to medium scoped projects
- Provide peer-level review and mentoring to levels 1 and 2
- Act as primary operational contact for internal and external customers when needed / in the absence of manager
- Ensure Service Level Agreements between department and operational or technical areas are met
- Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project teams
- Inform manager of any issues impacting the efficient and effective performance of the department including system, resource, and informational barriers; Provide timely feedback to team member on performance
- Assist manager in the day-to-day operations of the department
ALL LEVELS
- Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.
- Maintain up-to-date knowledge of developments in technology-related industries
- Participate in corporate quality programs
- The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
- Perform all other duties as assigned
REQUIRED COMPETENCIES
Required Job Skills (Applies to All Levels)
- Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones
- Intermediate PC proficiency
- Intermediate proficiency in spreadsheet, database, flow charting, and word processing software
- Working technical knowledge of current software protocols and Internet standards, including DNS, DHCP, & IIS
- Advanced skill with core software applications, including current versions of MS Windows Server, MS Exchange, MS SharePoint, MS Active Directory, MS Systems Center, SolarWinds, CommVault, Trend, and VMware ESX
- Excellent IT troubleshooting skills
- Working technical knowledge of PowerShell or comparable programming languages.
- Working knowledge of networking and PC operating systems from Microsoft/Linux
- Knowledge of data privacy practices and laws, including HIPAA regulations related to data security.
Required Professional Competencies (Applies to All Levels)
- Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
- Perseverance in the face of resistance or setbacks.
- Effective interpersonal skills and ability to maintain positive working relationship with others.
- Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
- Systems research and analysis. Ability to write and present business intelligence documentation
- Experience working with and managing third parties
- Knowledge of business requirements development and user acceptance testing.
- Ability to maintain confidentiality and privacy
- Analytical knowledge necessary to generate reports based on available data and then make decisions based on reported data
Required Leadership Experience and Competencies
- Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation. (Applies to Levels 2 - 3)
- Build synergy with a diverse team in an ever changing environment. (Applies to Level 3)
PREFERRED COMPETENCIES
Preferred Job Skills (Applies to All Levels)
- Advanced proficiency in spreadsheet, database, flow charting, and word processing software
- Advanced knowledge of computer operating systems
Preferred Professional Competencies (Applies to All Levels)
- Advanced systems research and analysis expertise
- Impeccable project management skills
- Solid technical ability and problem solving skills
- Knowledge of internal departments and operations
Preferred Leadership Experience and Competencies (Applies to Level 4)
- Ability to provide mentoring and peer review to team members
- Ability to build lesson plans and deliver to team members
Our Commitment
BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank You
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.
Imagine doing life-changing work and helping more than one million Arizonans live healthier and longer lives. Thats the kind of satisfaction youll find when you work here. Our exceptional teams in Phoenix, Tucson, Chandler, and Flagstaff have been transforming healthcare for more than 80 years. Explore what's possible with a career at Blue Cross BlueShield of Arizona