CVS Health

Laurel, MD

Optical Associate / PT - Laurel, MD

Posted over 1 month ago

Job Description

Job Description
At the Optical Center Inside CVS, our mission is to help people on their path to better health, and look great while doing it. Our focus is world class quality of patient care, combined with best in class customer service and technology to deliver an outstanding eyecare and eyewear experience. We offer flexible work schedules and a competitive compensation packages. As part of the largest pharmacy healthcare company in the US, a career with the Optical Center Inside CVS offers opportunity for leadership growth and development.

The Optical Technician is responsible for delivering key customer experiences and results through our brand pillars: innovation, collaboration, caring, integrity, and accountability. Ensure our customers always come first, and promotes quality of care and great customer experiences.

Position Summary

* Always puts the customer first, make a connection and explore in their needs.
* High energy and patient engagement.
* Takes part in training and development on key customer service and sales standards.
* Educates patients on the best eyecare and eyewear solutions.
* Able to problem solve and be solution oriented.
* Fosters Teamwork and collaboration with Optical Managers, Opticians, and Professional Providers.
* Consistent delivery of key performance indicators.
* Ability to address weakness, be open to feedback and development.
* In depth understanding of key differentiators and solutions for customers: lenses, frames, services.
* Ensures finished eyewear meets optical standards where applicable.
* Conducts preliminary tests for the optometric doctor where appropriate.
* Pulls insurance authorizations, claims management, and patient education.
* Takes pride in the work environment, including store cleanliness and presentation.

Required Qualifications
* Retail Optical Experience desired, but not mandatory.
* Developed communication skills, both verbal and written.
* Knowledge of optical industry lens, frame, insurance, and problem solving principals.
* Strong track record of cross-functional collaboration.
* Awareness of current fashion trends.
* Quick learner and able to use elevated technology.
* Strong Sales and Customer Service Skills.

Preferred Qualifications
Customer service

* High School Graduate or equivalent required

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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