Organ Referral Liaison -Night Shift

Donor Network of Arizona’s mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona's potential to save and improve lives. Every employee at Donor Network of Arizona is responsible for embracing the organizational culture by upholding the Donor Network of Arizona’s core values of Positive Energy, Passion and Eagerness.

About the Organ Referral Liaison

The Organ Referral Liaison plays a pivotal role in effectively monitoring heart-beating ventilated (HBV) referrals, actively followed by Donor Network of Arizona for donation potential. Responsible for responding promptly to all HBV referrals, conducting comprehensive medical evaluations and review of labs to assess donor suitability. Conducts Family Readiness Assessments (FRA) and collaborate with hospital staff to align patient care and family discussions.

Provides hospital support through ongoing communication, rounding, and educational programs to optimize the donation process. Ensures regular communication with hospital staff to facilitate the donation process and address concerns effectively.

Key Responsibilities

• Respond to and manage HBV referrals, ensuring timely documentation and follow-up
• Evaluate donor suitability through medical record, lab, and neurological review
• Partner with internal teams and hospital staff to preserve donation opportunities
• Conduct family readiness assessments and support donation conversations when appropriate
• Coordinate referral activity and communicate updates with clinical and internal teams
• Build strong hospital relationships through rounding, education, and support
• Troubleshoot issues, ensure compliance with SOPs, and maintain accurate records
• Travel between hospitals throughout the valley to support onsite referral activity

*Night shift position, 7 pm - 7 am, 3 days/week

We Offer

• Competitive salary $30.25 – $36.30 per hour, plus shift differentials
• Annual organizational incentive program
• Medical, dental & vision insurance
• Paid life and long-term disability insurance
• Voluntary life insurance options
• 403(b) employer match and profit sharing
• Tuition assistance program
• Employee wellness & assistance programs
• Inclusive culture – consistently recognized as a top workplace in Arizona.
• Tobacco-free, drug-free workplace

Requirements

• 2 years’ experience in a healthcare setting, preferably in patient care, organ donation, or family support.
• Valid driver’s license required; frequent travel between sites is expected during most shifts.
• Experience reviewing medical records, labs, and other medical data.
• Experience providing emotional support in high-pressure or critical situations.
• Working knowledge of established regulatory standards.
• Proven ability to collaborate with healthcare teams and facilitate sensitive discussions with families.
• Excellent human relations and oral/written communication skill

Minimum Experience:

• 1–2 years of experience in a fast-paced clinical or healthcare setting, or previous OPO experience
• 1 year experience with medical terminology

Minimum Education:

• Associate degree, bachelor’s degree or relevant medical certification

Preferred Experience:

• 2–3 years of clinical experience in a hospital or acute care setting (ICU, ER, trauma, EMS, or similar), preferably with direct patient care, organ donation exposure, or family support
• EMT, paramedic, or other emergency medical services experience involving rapid assessment and high-acuity response situations
• Familiarity with brain death (BD) and circulatory death (DCD) processes, donor management, and/or donor suitability assessment
• Experience reviewing medical records, labs, vitals, and hemodynamic data to assess clinical status or donor suitability
• Strong communication skills in high-stress environments, including collaboration with multidisciplinary healthcare teams and sensitive family discussions
• Experience providing crisis intervention, grief support, or emotional support in acute or time-sensitive situations
• Healthcare customer service or patient-facing experience with conflict resolution in clinical or hospital settings

Preferred Education:

• Degree or certification in Health Sciences (e.g., Nursing, Respiratory Therapy, EMS, or related clinical fields)

Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws.  All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at [email protected]. We are committed to maintaining a drug-free workplace.