Overnight Hybrid Line Service Technician / Customer Service Representative
Looking for an overnight aviation opportunity?
Swift Aviation Services is a Fixed Based Operator or FBO, providing fuel and services to private, corporate jets and other aircraft out of Phoenix Sky Harbor International Airport. Our Line Service Technicians marshal arriving and departing aircraft, fuel aircraft, assist crew members and passengers with baggage, move aircraft using towing equipment, and provide shuttle service. Our Customer Service Representatives are key to answering phones, making reservations, billing for fuel and services provided. For the overnight shift, this will be a hybrid role.
High School Diploma or GED
1 Year Customer Service experience
Previous aviation experience a plus
The ability to obtain and maintain SIDA badging is a condition of employment.
The ability to pass drug testing as well as background and driving record checks.
We're looking for a hybrid Line Service Technician / Customer Service Representative to:
Greet arriving aircraft and dispatch departing aircraft
Completing services (lavatory, potable water, etc.)
Assisting crew members and passengers
Moving aircraft using towing equipment and wing walking
Providing shuttle services to crew members and passengers
Communicating with crew members over the unicom
Communicating with crew and passengers about service needs
Billing for fuel and services provided
Making coffee, stocking water in the hospitality area and maintaining cleanliness
Skill in anticipating and exceeding customer expectations
Skill in initiating and developing positive customer relationships
Skill in communicating with crew, passengers and colleagues
9:00 pm to 5:00 am
There is a 5% shift differential in addition to the base pay for the overnight shift.