UnitedHealth Group

Saint Petersburg, FL

Client Service Specialist - St. Petersburg, FL

Posted over 1 month ago · Full time

Job Description

Position Description
Position Description:

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.

Manages ongoing contract relationships and service delivery to clients for one or more accounts. Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts. Builds relationships with employer / group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery. Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs.

Primary Responsibilities:
  • Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
  • Builds relationships with employer / group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery
  • Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
  • Manage calendars, coordinate travel and prepare expense reports
  • Prepares meeting materials and assists with the development of PowerPoint presentations
  • Schedule and set-up resources and technology needed for meetings and events, e.g., conference rooms, catering, WebEx, etc.
  • Following all policies and procedures related to job responsibilities and participating in the training of departmental policies and procedures, documentation, and tools for Account Management, as appropriate
  • Establishing multiple corporate relationships, both within internal and external clients. Work with Assigned Account Executive and other team members on client renewals and new business
  • Researching claims and member inquiries as needed
  • Assisting in the development of client specific implementation plans and managing overall client implementations, including but not limited to approval by the client of Plan Materials
  • Assisting in client training and set up for remote system access and reporting
  • Participating in sales preparation meetings and finalist sales presentations as necessary; regularly attending and actively participating in company meetings as requested
  • Ensuring quick response and follow-up to client inquiries, including returning phone calls and emails within 2 hours and attempted resolution of all issues in less than 48 hours
  • Escalate client concerns where appropriate in a clear and effective manner
Required Qualifications:
  • High School Diploma / GED (or higher)
  • 3+ years of Account Management, Client Services, or Sales Support experience
  • 2+ years of experience in an Office Administrative, Office Coordinator or Supporting Executives type of role
  • 2+ years of experience using Microsoft PowerPoint
  • Microsoft Excel experience (creating Pivot Tables, VLOOKUPs, basic formulas and running reports)
  • Available to travel up to 10% of the time within the US
Preferred Qualifications:
  • Group Health Insurance experience
  • Experience in supporting senior management in a healthcare environment
  • WebEx experience
  • Experience in public speaking
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: claims, webex, account management, presentation skills, phone, client service, sales support, UnitedHealth Care, UnitedHealth Group

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