Pharmacy Process Innovation Manager - Omnichannel - Remote

Job Description
If you are passionate about making a difference through the work that you do and solving complex problems while helping patients on their path to better health, consider growing your career with the CVS Health Retail Process Innovation team!

In this role, you will be a contributor to a team focused on patient and colleague omnichannel innovation for our retail pharmacy business. You will lead the valuation, training, pilot, deployment, and change management for enhancements to the omnichannel customer experience.

One of the essential projects that you will support will be the improving the overall patient fill experience through our omnichannel assets including developing additional self service options for our patients along with providing increased prescription/order level status visibility.

Your primary responsibilities will be:
- You will engage with multiple partners to agree on in-flight and new projects including other business owners, legal, regulatory, compliance, safety, IT, field leaders, pharmacy colleagues, product development, Digital and leadership
- You will prepare materials and presentations that can be easily understood by others who may not have the same background or expertise
- You will structure pilots related to process innovation including identifying pilot stores, determining measurement criteria, establishing timelines, and interpreting and communicating findings
- You will assess new opportunities to improve retail pharmacy workflow and the patient experience related to fill experience, while also creating business cases that determine the value/risks associated with new processes and refining current processes
- You will be the business lead for projects requiring IT changes and support and serve as a clinical expert for projects requiring pharmacist / RxConnect workflow knowledge

Pay Range
The typical pay range for this role is:
Minimum: 60,300
Maximum: 126,600

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
- 3+ years of healthcare experience, preferably with omnichannel experience.

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications
- Advanced working knowledge of pharmacy workflow
- Experience leading others (either directly or indirectly) and setting direction
- Excellent relationship management, team building, and collaboration within complex organizations
- Advanced Excel (can maintain complex spreadsheets) and PowerPoint skills

Education
- Bachelors Degree or equivalent experience

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Apply