PHX - Charter Coordinator (16926)
Summary: The Charter Coordinator will be responsible for quoting and scheduling aircraft within companys fleet, Coordinating all trip details concerning the crew and passengers with full operational control, being implemented into the On-call rotation, Responsible for collecting charter payments, Maintaining OCC office equipment and aircraft to safety standards.
Key Roles and Responsibilities:
Direct contact with clients, brokers and flight crew
Answer a high volume of incoming phone calls and email requests.
Quote, source, confirm and input flight reservations and ancillary service requirements into computer software applications.
Manage all facets of trip quoting, planning, follow up and flight following.
Use a computerized flight scheduling system to understand aircraft availability and to quote trips
Maintain positive relationships with clients, brokers, and outside operators and vendors to assist in sourcing needs.
Facilitate catering and ground transportation arrangements for clients as needed.
Work closely with Flight Operations to ensure service standards are being met and to spot potential issues that could hinder service delivery.
Provide clerical support as required for the department.
Adhere to applicable TSA requirements and act as a Ground Security Coordinator for charter flights.
Must be available to provide on-call availability after hours and on weekends as required.
Skills and Qualifications:
Must possess excellent communication skills - both verbal and written.
Must have strong computer skills (MS Word, Excel, Outlook, etc.).
Must be detail oriented, organized and possess the ability to multi-task under pressure of deadlines.
Able to analyze aircraft performance using charts and tables.
Must be able to understand applicable Federal Aviation Regulations pertaining to crew duty time / rest, maintenance and inspections, airworthiness, over-water operations, etc.
Active listening skills.
Must possess a sense of urgency and the ability to meet critical timelines.
Must be self-motivated and be able to work with little or no supervision and to be able to see "the big picture" with respect to efficiency and profitability.
Must be a team player, have great inter-personal skills and the desire to work cross functionally with multiple departments.
Desired Prior experience:
Experience in a Part 135 or Part 91 Charter Coordinator position is desirable.
Pilot's license is desirable.
1-3 years work experience in aviation field.
Understanding of Part 91 and Part 135 regulations.
Avionis experience is a plus.