Progress Residential

Jacksonville, FL

Portfolio Operations Director

Posted over 1 month ago

Job Description

Posted Date1 week ago(3/2/2021 9:54 AM)
Job ID2021-4744Job LocationUS-FL-JacksonvilleCategoryProperty ManagementCompanyJacksonville

Looking for an opportunity with a dynamic, fun, and goal-oriented company? Were growing quickly and were looking for some not-so-typical talent to join our team.

Progress Residential is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 40,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.

Progress is committed to making the home rental process easy and enjoyable for the 100,000 residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.


The Portfolio Operations Director coordinates the management operation of assigned properties within the guidelines of the quality standards, operating objectives, and goals established by the Company and the property management department. This position provides leadership and daily management over an assigned area and team responsible for single-family rental homes and the residents who occupy them. Portfolio Operations Directors are involved in all aspects of field-level property management, included but not limited to marketing, showings, application gathering and review, rent collections, resident inquires, profit and loss (P&L), reporting, as well as, maintenance, turn and construction operations, and general management of the resident experience.


Oversee and manage development of Property Management staff across leasing, account management, service, renovations, turns and construction in assigned market(s)
Maintains intimate awareness of market/industry conditions and trends
Establish environment that promotes teamwork and cohesion with Operations team in order to drive P&L performance
Recruit, hire, and train qualified, dynamic, high performance property management and maintenance personnel
Enforce policies to enable assigned portfolio to function according to quality standards and operating objectives
Understand and possess the ability to train team on fiduciary duty. Lead team in assigned market(s) to always make decisions based on the best interests of the business.
Ensure that the policies and procedures are followed
Drive optimal P&L performance of assigned portfolio: assist in establishing budgets, ensure adherence to budgets, and report on variances in deviations from approved budget
Maintain >95% occupancy, <2% delinquency and <75% lease renewal rate on stabilized portfolio in assigned market(s). (specific metrics may be adjusted based on portfolio performance)
Analyze processes and procedures to ensure optimum efficiency levels
Be knowledgeable of provisions in standard lease documents and maintain a working knowledge of resident rules and regulations
Carry out other duties as assigned that are in the best interests of the company
Work closely with central operations to ensure corporate initiatives are met
Oversee all day-to-day property management functions in assigned region, including but not limited to marketing, showings, application gathering and review, lease renewals, rent collection, profit & Loss (P&L), maintenance, and general resident management
Lead property management team in maintaining a high degree of customer service and competency level in all resident interactions, whether over the phone or email, through formal written communication or in person
Lead property management team in developing and maintaining positive relations with local community and real estate groups/associations
Conduct periodic inspections and follow up calls to residents to ensure standards of home care are maintained and the Companys customer care program is executed
Oversee process of conducting and accounting for initial property inspections of all newly internalized rental homes in assigned market(s)
Ensure that all resident-caused or owner-responsible HOA violations and/or citations are cured in a timely fashion and that fines are not incurred
Ensure compliance with guidelines and stipulations of the Property Management Agreement
Assist in creation and circulation of weekly, monthly, quarterly and annual reporting

Human Resource Management

Supervision of staff, set goals and expectations while holding people accountable for results
Ensures that the group provides outstanding customer service and is responsive to requests
Coordinates activities to maximize the efficiency of all processes
Develops team and is focused on succession plan within marketing group
Insure that all training requirements are completed on time
Ensures that employees all have goals and receive regular feedback on their performance
Performance management of personnel including, reviews, corrective action, mentoring, development plans and performance improvement plans
Insure all safety standards are met and training for staff is completed


Bachelors Degree in business or related work experience
5 or more years of previous property management experience in either the single family or multi-family rental industry
At least 3 or more years of supervisory experience
Real Estate license/Broker license preferred
Proven track record of achieving budgeted P&L objectives
Ability to build and maintain positive relationships internally and externally
Possesses strong organizational skills and is detail oriented
Ability to thrive in a dynamic, fast-changing, growth environment
Holds team accountable for results and provides timely feedback. Completes annual performance review process for direct reports and oversees review process for all property management personnel in assigned region
Fosters teamwork and mutual respect throughout the company
Interacts productively in person and through technology with co-workers, team members
Excellent oral and written communication skills
Computer literacy, ability to comfortably navigate new technology and competency in MS Office suite a must
Previous use of Yardi Voyager a plus

What you can expect from us:

Progress Residential offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

  • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, its about progress, not perfection.
  • We offer competitive compensation, including a performance-based bonus.
  • Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.

Closing Statement:

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbents supervisor at any time based upon Company need.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

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