Pima County

Tucson, Arizona, United States

Principal Business Systems Analyst (5202 - Business Systems Analyst III)

Posted over 1 month ago

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Job Description

Overall Job Objective

Position Description

Salary Grade: 16

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification.

The Pima County Information Technology Department (ITD) is seeking a self-motivated, thorough, disciplined, perceptive individual, highly qualified, and experienced Business Analyst to serve in the role of Business Systems Analyst - Principal.

The successful candidate will be very experienced in translating business needs into system requirements for development or Commercial-Off-the-Shelf software packages by ITD professionals. The position requires proficiency in defining the needs to be met in a form that the business subject matter experts and developers alike can understand and agree on. The role also calls for high-level proficiency in outlining functional testing that will validate the resulting software products meet the business objective. The principal establishes the working methodologies to be used by more junior Business Systems Analysts and may supervise them. This role offers a large degree of autonomy for the professional to create and define processes to be used by an emerging team of analysts, working within a framework that has been developed in similar areas of Pima County ITD. The role involves coordinating with a team of IT professionals in service of Pima County Sheriff's Department and indirectly, other law enforcement agencies throughout Pima County. This person will have experience in understanding business needs in an IT context, bridging different corporate cultures, diplomacy, and negotiations in a complex customer environment. Pima County has a mix of enterprise applications, Commercial-Off-The-Shelf software packages, and in-house developed software, which this person will be working with a team to implement, administer, and advance on behalf of constituent internal department customers and other law enforcement agencies at work in Pima County. Pima County ITD offers an opportunity to utilize one's skills, grow new ones, work in a team environment, and advance one's career. The successful candidate brings energy, enthusiasm, professionalism, and a desire to get better every day, as well as to make a difference in the community by supporting the mission of Pima County government.

In applying for this position, pay particular attention to the description that follows and to the Preferred Qualifications at the end of this posting, addressing each qualification in your application.


(Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by the supervisor.)

Leads complex projects developing and implementing solutions to process and systems related issues affecting multiple departments and cross-functional platforms;

Evaluates the business objectives of multiple departments to determine business process and cross-functional system solutions for complex projects;

Oversees the creation of complex process models that include flow charts, user interface mockups, prototypes, database definitions and test acceptance conditions to ensure a clear understanding of business needs and project objectives across affected departments;

Evaluates proposed systems and process solutions for gaps, conducts risk assessments and develops plans to mitigate potential issues;

Develops business case and cost/benefit analysis for proposed solutions affecting multiple user departments;

Conducts meetings with various client groups, department managers, county management and elected officials to present proposed solutions, project status and resolve issues;

Negotiates resolutions to complex project solution and process issues with stakeholders in multiple departments, elected officials and county management;

Develops clear and concise written communications and technical documentation related to business processes and solutions for stakeholders, department managers, county management or elected officials;

Conducts research of potential solutions that affect multiple departments and cross-functional platforms, presents alternate solutions to stakeholders when needed and analyzes software and hardware requirements of proposed solutions;

Works with ITD management to determine priorities among departments, scope of projects and deadlines, monitors and reports on project progress to departments and ITD management;

Prepares test cases for evaluation, designs and participates in User Acceptance Testing (UAT);

Coordinates the implementation of project solutions with affected departments and/or elected officials;

Provides written documentation of system functionality, test scripts, test results and user training material;

Performs data analysis, produces complex reports using SQL queries and performs systems administration such as installation and migration of software between servers;

May supervise and lead project teams;

Provides training, mentorship and technical guidance to lower level ITD - Business Systems Analysts.


Knowledge of:

  • office productivity, programming and email tools;
  • principles and techniques of systems analysis and design;
  • principles of systems thinking;
  • business application software relevant to functional area;
  • hardware and software evaluation;
  • principles of data analysis;
  • concepts and application of business intelligence, analytics and data warehousing;
  • operating principles, capabilities & limitations of hardware, software and database systems;
  • effective teamwork behaviors;
  • industry security standards and procedures.
Skill in:
  • written and verbal communications for business and technical audiences;
  • operating as a member of a team;
  • facilitation and elicitation practices for requirements gathering;
  • problem-solving and troubleshooting;
  • process analysis and optimization;
  • documentation and specification;
  • visual modeling;
  • resolution of conflicting goals and objectives;
  • application of project methodologies, such as Agile, Scrum, Kanban, etc.;
  • understanding systems environment (server, database, web server, browser, and associated hardware);
  • creating complex SQL queries, associated reports and visualizations.
Minimum Qualifications

Eight years of experience in business process analysis or computer hardware, software or database development, maintenance or testing.

(Relevant education, as defined by the appointing authority at the time of recruitment, from an accredited college, university or technical trade school may be substituted.)

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

  1. Experience in requirements definition within a work management tool (e.g. Azure DevOps, TFS, GIT, Jira, ReQtest, Visure).
  2. Experience in analysis of current business processes, development, and documentation of new business processes, gaining acceptance of the new or modified business process by the customer.
  3. Experience eliciting requirements from subject matter experts.
  4. Experience teaching/training junior members in requirements documentation and management.
  5. Experience prioritizing and managing user expectations related to projects.
Selection Procedure:
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process. Supplemental Information

Licenses and Certificates: Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicants suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services review and approval of the candidates driving record. Some positions require a valid Arizona Class D driver license at time of application or prior to completion of an initial or promotional probation period. Failure to obtain/maintain the required certification/licensures shall be grounds for termination.

Special Notice Items: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.

Physical/Sensory Requirements: Physical and sensory abilities will be determined by position.

EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.