Shellpoint Mortgage Servicing

Greenville, SC

Process Improvement Analyst

Posted 11 days ago

Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of Americas top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.


The individual selected for the job will help select and manage SMS Process Improvement projects designed to improve performance and productivity across all operations units. The individual will ideally combine exceptional leadership ability and communication skills with data analytics and project management capabilities.


  • Obtain minimum Green Belt Process Improvement Certification.

  • Help champion the Process Improvement discipline within the organization and implement the steps and tools necessary to successfully complete projects.

  • Excel in a team-oriented, collaborative environment while contributing to the creation, design, and implementation of value-add business strategies that affect current operating practices and company policy.

  • Be able to clearly articulate and present ideas and findings to a varied audience, including the operations staff and senior leadership.


  • Ability to lead and manage teams and ensure accountability for the timely delivery of desired results.

  • A self-starter entrepreneur spirit with a strong desire to continually improve.

  • Strong business communication skills with an ability to clearly articulate ideas and findings to a varied audience

  • Fast learner - able to assimilate new ideas and thrive in a fast-paced environment.

  • Adept at speaking in front of others and assimilating into groups

  • Prior work experience performing business, data, and/or statistical analysis is a plus.

  • Prior Process Improvement or Project Management training is a plus.

  • Strong business communication skills with an ability to work well in a collaborative environment.

  • Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment.

  • Strong skills in Excel and/or Tableau (charts, graphs, pivot tables, formulas, macros etc.).

  • Experience with PowerPoint and Visio a plus.

  • Strong demonstrated SQL skills are a plus.

Educational Requirements:

  • Bachelors Degree in finance, analytical or quantitative discipline and documented experience in a financial setting preferred (a graduate degree may be considered as contributing towards work experience).

* Three weeks PTO (paid time off) for vacation and sick days.
* Paid holidays.
* Medical, dental, vision, life, and pet insurance.
* Short- and long-term disability insurance.
* Adoption- and tuition-assistance programs.
* 401k matching program.
* Performance-based annual bonuses.
* Advancement opportunities

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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