Arizona State University

Tempe, Arizona, United States


Posted 14 days ago

Job Description


Arizona State University

SAILS Alternative Format

Campus: Tempe



Job Description

Student Accessibility and Inclusive Learning Services (SAILS) is currently seeking candidates for a Specialist position within the Alternative Format Service lab located in the University Center Building C near University and Rural in Tempe. The Alternative Format Services area supports students with print disabilities who need their academic materials to be in accessible formats to fully access the course content. The Specialist will be primarily responsible for workflow production, resource management, training, and supervision of assigned student staff in the preparation of inaccessible academic course materials in a high-volume and fast-paced production environment. This role requires independent time-sensitive decision-making which often involves multiple factors. Additionally, the candidate will utilize database systems; various software and other publisher platforms and text partner services in managing workflow needs. Hire; train and schedule up to 30 student workers to meet production needs and deadlines in a fast-paced environment as well as be responsible for payroll approvals and maintaining accurate records. This position works with ASU students, faculty, and staff to ensure access to educational programs and services for students with disabilities.


Salary Range

$42,000 per year


Close Date



Essential Duties

·       Hires, trains and supervises up to 30 student staff in the production environment.

·       Monitors daily performance of student‐workers to ensure compliance with university and department policies, procedures and expectations.

·       Provides cross-training for faculty, staff and student workers on conversion processes and other aspects of SAILS services.

·       Manages and monitors the activities of assigned student workers and adjust workflow appropriately to meet Alternative Format production demands within a specific timeframe and optimize efficiency.

·       Assigns and schedules tasks that contain alternative format processes to ensure completion is done within a specific timeframe and optimize efficiency.

·       Analyzes the effectiveness of alternative format conversion processes and procedures to make recommendations to improve efficiency. 

·       Manages student worker schedules and approve time and attendance entries for payroll processing.

·       Resolves students and/or faculty Alternative Format related concerns through written or verbal communication.

·       Acts as liaison with students, faculty, staff and the community in facilitating Alternative Format and related programs.

·       Participates in the action plans for leadership teams and leaders to direct and guide related programs, projects, initiatives, or areas within SAILS.

·       Analyzes data and other literature and makes interpretations for application to related programs, projects, initiatives or areas within SAILS.

·       Uses effective verbal and written communication skills.

·       Provides basic project management.


Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment AND three (3) years of related experience; OR, Seven (7) years of related experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


Desired Qualifications

·       Experience working with students with disabilities in a Higher Education Setting

·       Experience in managing tasks in a production environment or in a related field;

·       Experience working with and evaluating database systems;

·       Experience supervising, training developing and evaluating student workers

·       Knowledge of both Mac and Windows platforms including the ability to complete troubleshooting on both platforms.

·       Experience working with Assistive Technology and alternative format materials and alternative formatting processes.

·       Experience in establishing and maintaining effective working relationships and completing work objectives;

·       Evidence of effective verbal and written communication skills; 

·       Experience in using basic project management.


Working Environment

·       Activities are performed in an environmentally controlled professional office setting under the following conditions:

·       Work performed is subject to extended periods of sitting and standing and may be required to sit and/or stand for prolonged periods of time.

·       Work performed is subject to extended periods using standard office equipment such as a computer workstation/laptop (keyboard, monitor, mouse) inputting, reviewing and retrieving information; extended periods of viewing a monitor or screen; and using printer, fax, calculator, copier, and telephone.

·       Communicate both orally and in writing through email, print, phone, and web media with students, staff, faculty, and members of the public who interact with the Student Accessibility and Inclusive Learning Services.

·       Use independent judgment and critical thinking to make decisions, resolve problems and/or analyze data.

·       Professionally represent department/program

·       Work collaboratively across various departments within the University as well as with diverse populations and groups.

·       Walk and/or drive a golf cart moderate distances across campus to fulfill duties, for meetings, or events, which may include times of inclement weather.

·       Although this position is primarily located on the Tempe campus, the incumbent will work at and/or with all campus locations.


Department Statement

The Student Accessibility and Inclusive Learning Services provides services to qualified students with disabilities on all ASU campuses.


 Educational Outreach and Student Services (EOSS) is committed to enrolling all qualified students at Arizona State University and assisting them in their academic success. EOSS provides a broad range of services and support to students and prospective students ranging from outreach efforts with K-12 schools, orientation programs for new freshman, bridge programs to assist the transition to a university environment, and a wide variety of services, programs and activities for enrolled students. EOSS has direct responsibility for multiple departments across four campuses, some of which include the Dean of Students, University Housing, Health Services, Counseling Services, Student Accessibility and Inclusive Learning Services, the Memorial Union, Upward Bound and TRiO programs, Sun Devil Fitness, Student Government, Student Media, Career Services and others. 


ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.


ASU is a tobacco-free university. For details visit


Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.


Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.


Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit


ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.


Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.


Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.


Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.


Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.


ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.


Only electronic applications are accepted for this position.


IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.


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