PUBLIC SAFETY TELECOMMUNICATOR III

DISTINGUISHING FEATURES OF THE CLASS:

The Public Safety Telecommunicator III (PST-III) performs specialized work in training of the dispatch

personnel. The PST-III will also have advanced knowledge and abilities in radio dispatching & receiving

emergency telephone calls. Using highly technical computer aided dispatch systems (CAD) and multi-channel

radio/paging consoles, PST-III’s must act quickly, efficiently, calmly, and accurately to dispatch and coordinate

emergency responder resources and process incoming emergency calls. The PST-III is expected to observe all

local, state, and federal laws as well as established policies and guidelines that direct them in meeting department

goals. PST-III’s will have an Officer in Charge (OIC) role in the absence of the Shift Supervisor. This class is

subject to shift work; ability to work nights, weekends and holidays is required.

ESSENTIAL FUNCTIONS:

 Assists with the development of PST training programs to meet the standards and requirements of the

department.

 Assists with managing the day-to-day department operations in accordance with policies and governmental

regulations.

 Responsible for the training of new employees and remedial training of current employees; reporting progress

to supervisor.

 Responsible for completing daily observation reports in a timely manner; has authority to remove trainee from

shift if necessary.

 Coordinates the response of multiple agencies and communication between response agencies; monitoring

the status of on-scene responders and dispatches additional resources or support services as needed.

 Analyzes and verifies information provided by telephone company computer databases.

 Provides instructions to the caller to help guard their safety as well as others at the scene; rendering medical

aid to the sick and injured until the arrival of EMS.

 Interviews all emergency callers to determine the nature of the emergency, location of the incident, other

related information and the need for dispatching of emergency assistance using a telephone switchboard

according to established rules and procedures. Performs responder safety checks as required by guidelines.