PUBLIC SAFETY TELECOMMUNICATOR SUPERVISOR

ENIPLOYIVIENT OPPORTUNITIESJob Title: Public Safety Telecommunicator Supervisor

Closing Date: 05/05/2025
DEADLINE: Attach any required documents, i.e., Transcripts, Certificates, diploma and Motor Vehicle
Record, to your online application by midnight on the closing date. Late Applications or documents will not
be considered.
Job Number: 25-432
Job Type: Full-Time Regular
Department: Gila River Police Department

City: Sacaton, AZ
Location: 639 W. Seed Farm Road
Area of Interest: Public Safety
Salary/ Hourly Rate: $31.
09 - $45.44 / HourlyDISTINGUSIHING FEATURES OF THE CLASS:The Public Safety Telecommunicator Supervisor is under general supervision of the Public Safety
Communications Manager, the principal function of this position is to perform specialized work in managing the
day-to-day operations and activities in the 9-1-1 communication center. This position provides leadership and
direction to the communications staff, and is a major resource to dispatchers on technical issues, equipment
operations, policies and procedures, and may handle special projects. The Public Safety Telecommunicator
Supervisor must maintain a high knowledge of computer aided dispatch (CAD) systems and multi-channel
radio/paging consoles, while acting quickly, ef?ciently, calmly, and accurately to dispatch and coordinate
emergency responder resources and process incoming emergency calls if needed. This position exists to meet the
needs of the community when calling for Police, Fire, EMS, or any other emergency services.

ESSENTIAL FUNCTIONS:


- Keep manager informed of all aspects of the operations of the 9-1-1 Communications Center including, but
not limited to service complaints, personnel problems, equipment problems, major emergencies, etc.
0 Assist manager in the development and implementation of agency goals, objectives, policies, and procedures.
0 Ensure proper action is taken in the event of equipment failure; troubleshoot problems and determine who to
call for problem solving.

- Directly supervise and perform a variety of front-line supervisory activities including, but not limited to:
recommending the selection of staff, training subordinates, resolving minor work and personnel problems,
scheduling of personnel, reviewing/approving employee electronic timesheets, investigating and resolving
complaints/problems, and motivating and disciplining.
0 Resolve customer inquiries and complaints in person, by phone and email concerning the Communications
Section to explain unit functions, policies and procedures and provide information.
0 Coordinate and assist in the training of new and current 9-1-1 communication employees which includes
continuing education program for 9-1-1 communication employees; coordinate scheduled, mandated, or
needed training to preserve up-to-date knowledge and skill for improved staff performance; provide in-service
training and facilitates outside training as assigned.
0 Perform investigations relating to internal and/or external complaints; make disciplinary recommendations
and counsel subordinates as required.Complete and/or review annual performance, training, probationary, and/or promotional performance
appraisals of subordinate personnel.
Perform other related duties as assigned.REQUIRED KNOWLEDGE SKILL AND ABILITY:Knowledge of the Arizona Criminal Justice Information Systems (ACJ IS), including the National Crime
Information Center (N CIC) and the Arizona Crime Information Center (ACIC).Knowledge of NG9-l-l phone equipment, CAD, RMS, and Motorolas MCC7500 Radio Dispatch Counsels.
Knowledge of Police, Fire and Emergency Medical Services operating procedures.Knowledge of State, Federal and Tribal statutes, laws and regulations related to the work unit.Knowledge of supervision and training methods and principles required to provide direction, assign tasks,
evaluate performance and train staff.Ability to write standard operating procedures, policies, instructions and memos.Ability to operate computers and software (Microsoft Of?ce, Word, Excel, Outlook, and PowerPoint.
Ability to communicate orally and in writing with all levels of contacts, within and outside the department.
Ability to exercise good judgment in the handling and prioritizing of calls within the department.Ability to effectively communicate and make decisions related to dispatching emergency vehicles under
stressful work conditions.Ability to listen and retain information communicated in emergency calls.Ability to supervise and evaluate subordinates.Ability to establish and maintain effective working relationships with other employees, Community Of?cials
and the public.Ability to perform all physical requirements of the position; agree to maintain a Drug-free workplace.

REQUIRED EXPERIENCE AND TRAINING:
High School diploma or GED and ?ve (5) years experience answering and routing 9- l -1 calls which includes
dispatch public safety units in response to emergency assistance and (1) year lead experience at the level of a
Public Safety Telecommunicator III.Associates degree from an accredited college or university in Criminal Justice, Public Administration,
Business Administration, Communications, or closely related ?eld is preferred.

ADDITIONAL REQUIREMENT:
Must successfully pass a one (1) year probationary period.Must pass typing test with score of 45 wpm net and score an 80% on the designated testing process of the
Gila River Police Department.Must have a valid Arizona Criminal Justice Terminal Operator Certi?cation Level A.Must obtain and maintain certi?cation in approved courses: Public Safety Telecommunicator,
Cardiopulmonary Resuscitation, Fire Communications, NIMS ICS-lOO, ICS-200, and ICS-700.Must obtain within twelve (12) months of employment and maintain the following certi?cation in the
following approved courses: Advanced Law Enforcement, Advanced Fire Dispatching, Emergency Medical
Dispatch, Communications Training Of?cer, NIMS ICS-300, ICS-400, and Communications Supervisor
Training.Required to pass a criminal background check; which includes ?ngerprinting, polygraph test, and drug
screening.Must be able to work rotating shifts, which includes weekends and holidays.Member of APCO and NENA, preferred.Tribal Operators permit can be required.Supervisory, Hourly Position
Reports to Chief of Police or designeeBENEFITS:
The Gila River Indian Community offers a comprehensive bene?ts package, which includes; vacation, holiday,
and sick leave as well as medical, dental, vision, life, sh01t and long term disability bene?ts.Preference in ?lling vacancies is given to quali?ed Indian candidates in accordance with the Indian Preference
Act (Title 25, US. Code, Section 472 and 473). The Gila River Indian Community is also committed to achieving
the full and equal opportunity without discrimination because of Race, Religion, Color, Sex, National Origin,
Politics, Marital Status, Physical Handicap, Age or Sexual Orientation. In other than the above, the Gila River
Indian Community is an Equal Opportunity Employer.If vou are claiming Preference in one or more of the following categories please attach a copy of the
required documentation to the completed Employment Application.Preference for Community Members (with proof of enrollment)Preference for Native Americans (must meet membership requirement of a federally recognized Tribe.)
Preference point for Spouse of Community Member (with proof of spouse enrollment)Preference point for Veteran (must meet statutory requirements)

HUMAN RESOURCES WILL NOT MAKE COPIES OF APPLICATIONS OR DOCUMENTS BEING
SUBMITTED.

Visit our GRIC website and apply online:

www.gilariver.org